Elite Moneymatters is the best. Always there when you need them. I can count on them to do it right. True professionals in the industry. Robert Kiyosaki said it best in business you are only as good as the team you surround yourself with.Elite Moneymatter is that team.
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i was OneWest Bank customer for last 4 years. it is convenient to place i live and work.on my visit find out money missing from my account when i ask the manager(Sohheila Naim) and her associate ( Efre Figueroa) to do the investigation and get back my money ASAP because i didn't approve this transaction.a month later back and forth told me they are not returning or do any kind investigation. the only thing they recomand me to do is to go to police file report and ask bank of America to return my money because one fraudulent from Bank of america customer make a call did his credit card payment. i ask to get this person name, credit card number, phone number and address. they keep telling me bank of America don't want provide them with information.I personally went one of bank of America branch told the manger what append to me but he said sorry i can't help you with this mater. you need to go back ask your financial institution to request investigation Bank of America.I went back told to them and since they are my financial institution they need to ask Bank of America to do investigation or get me the information i need to take him to court. the manger Soheila Naim told me she request that cant get the information or ask Bank of America for investigation. she cant do noting basically told me you are not get back you money.Finlay i went onewest bank in Beverly Hills branch told the manger what apend to me she give me the cradit card information the person take the money and went bank of America ask the manager to do the investigation . they did that get my money back after 10 days.Customer be wear the manger soheila Naim and Efre Figueroa are full of Micky mouses. they are complainant to do their job. if fraud append to you or need any kind help good luck with them. unless GOD help you. they are worthless in what they do.
friendly customer service and offered great help on new accounts
My Bank of the West personal checking-savings banking experience is the worse nightmare I ever had. They are not able to make international transfers as soon as you are in the foreign country. They also laid about their ability to make such transfers. I notify Culver City, CA branch in the months in advance about my several months trip in Europe. I also notified them about my possible relocation into EU. I asked about making international transfers from my US Bank of the West checking to will be my European Swedbank checking accounts. I asked about this transfer three times while I was in Culver City banking branch. All Culver City bankers insured me that I will not have any problem with transferring money while I am in Europe. But Culver City, CA branch manager simply locked my checking account along with my debit card when I asked her transferred the money in Europe. She told me I have to fly back to Culver City from Europe in order to do this transfer. The corporate office representative first told me that he is very surprised with inability Culver City manager handle the international transfer when I am out of US. He promised me to educate Culver City manager, and told me to wait for the emailed forms from Bank of the West. I wait for four days. But no one emailed me. The same corporate manager responded that I should contact Culver City branch only, not him, that only Culver City branch will decide how to help me. I called Culver City. The branch manager, Christina Fields, told me that she cannot help me with international transfer. She also told that she locked my debit card and checking account leaving me with no money in the foreign country. As soon as I filed the complain with Better Business Buro, my problems were taking care off. But I stay without money in the foreign country for almost a week. I got seek and cannot pay for the doctor. It was just I said, the worst nightmare banking experience in my life.