We moved to Culpeper 2 years ago and I have been using Randy's flowers for all my flower needs I am sorry to say that the last 2 times I have ordered flowers I feel that I have been treated as a disposable resource I ordered Roses for our anniversary on Dec 26, I used the web site to ordered them earlier in the week. I was not informed nor was it on the web site that they would be closed that day.I went to work thinking that the flowers would be delivered on Dec 26th and they never came so I tried to call and got no answer, on Friday the 27th I got a call and the person said we are sorry but we were closed the 26th.It would have been nice have this info when I was ordering on their web site or even a recorded message when I called .The next time I ordered flowers was last Sunday again on the web site,when the flowers arrived they were not what I ordered when I called Randy's flowers to ask what happened? I was again treated like I was expendable,I explained that the flowers I received are red carnations and the ones I ordered were candy striped, the person on the phone said that they haven't had candy striped in a very long time.I then ask why they are on the web site and his response was I will go check I my have to take a picture down.He then ask if I wanted to have white one delivered and my response was no.I said this because if I wanted white ones I would have ordered white ones.Please don't get me wrong the flowers have always been beautiful but the customer service and the up keep of the web site could use a lot work.Sorry that was your last chance with me I will not use your services again.
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