In mybook® Car Collection (edit)

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Hours

Regular Hours

Payment method
financing available
Categories
Used Car Dealers, New Car Dealers, Auto Repair & Service

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Roland B.

11/07/2015

Overall

The only reason I'm giving this business one star is because "zero" was not an option. Be careful when dealing with these people. Their contracts and their practices are very shady and unethical. If you're just a few days late with payment, they will repossess your car and you'll have to pay the full balance, plus fees they tack on (read the fine print), to get back your car. I would highly recommend not doing business with these people. My friend purchased a car from them earlier in the summer. She's a single mother with five children, and a really good person. They supposedly gave her flexible payment options; either weekly, bi-weekly, or monthly. She was just a few days late a couple of times, but she was making her payments. On a recent Sunday night, a "repo-guy" (whom her neighbor reported as being dressed in a jacket and wearing a ski-mask), repossed her car. The "Repo-Guy" left out racing the engine and hot-rodding the car down the street. She went to their office the next day to make a payment (which she was going to do, anyway). She explained to them she had cancer and the payment had slipped her mind with the emotional turmoil and doctor visits going on. They said they didn't care, and they were extremely rude, unprofessional, and they even engaged in personal, verbal attacks on both her and her mother. Calling them names like "the devil," and being very sarcastic. To get back her car, they made her pay the full outstanding balance, or else they would sell it within ten days. When we went to pick up the car, they were very unprofessional, irate, and not pleased with the fact that my friend's Mother was videoing the process (video coming soon). I'm a business person myself, and I'd never mistreat or disrespect any of my customers they way they did. They pretended to "pray" for my friend when she first purchased the car, but the people of this business exhibited combative and egregious behavior that is far from Christian-like. They were so belligerent, combative, and disrespectful that we called the Police to be on standby while we finished getting her car. We will be consulting with an attorney and exposing these people in all possible venues. Buyer beware!

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