Winding Creek Animal Hospital

I have been going to Randall Road animal hospital for years. I wil not deny that they give great service and care to the pets they see everyday. All four of my animals have been going there for years. I am just disappointed on how they handled my most recent series of visits. I have a new pet, that did need their care. I spent about $300 so far on the care received, which is fine. I want my pet to be healthy and cared for. My disappointment was that we are nearing the end of treatment, and I was coming in for a recheck. I asked last time I was in, how much the total would be and they told me the fee. They offered to me that they might be able
To waive the recheck fee based on what the doctor said. No problem. I got a phone call from Mandy stating that they would waive the fee. The day of my appointment I went in and had the check, and when I went to checkout said I had a balance due. I explained to the front desk agent that I received a phone stating they would waive it. She followed up with my doctor and he said they were not going to waive it and I had to pay. I am just frustrated because I feel that the situation wasn't handled correctly. It's more so the principal of customer service that I received. I Felt that it wasn't important. I understand I don't have a major priority case, and they are busy with a lot of other things, but you should have better communication and a level of customer service standards to your pet owners and communication between staff members. This could have just been a one off, but I hope they can just take the feedback to better their service. I still love the care they give my animals every time I am there. I would still recommend them to future clients. This review is just to give feedback for them in the future.

I have four dogs and have been taking them to Randall Road Animal Hospital for the past nine years. My newest puppy, a havapoo which I purchased from Tony's Happy Puppies in Hampshire was in to see Dr. Sandhu yesterday for a new puppy wellness exam. The entire staff fell in love with "Buttons". Dr. Sandhu said that I got a perfect puppy and I couldn't have got a better one. He was so impressed that he took a picture of Buttons with one of his CVT's and asked if it would be okay to use the photo on social media. Of course I said yes. Thanks you Angela at Tony's Happy Puppies for breeding top line puppies and to Dr. Sandhu for being the kind of doctor you really want to take care of your pets!

RRAH is amazing animal clinic and truly cares about his patients and ensures the best path for them to heal

I highly recommend them. They care about their patient. Doctor answered my call
Even on thanksgiving day

Since I adopted Peka, my springer/cocker mix, all of the services offered by Randall Road Animal Hospital have been outstanding. I have taken her to the Veterinarians for her annual visits, as well as when necessary. I have also used their facilities for boarding while on vacation and the grooming services. Everyone that works there is wonderful, and they've always treated my "Peka" as though she was their own dog. I highly recommend them to everyone I know who is a pet owner.

Mary T. Dalke

best doctors , best service, thanks for helping us..RRAH IS BEST HOSPITAL IN THE AREA WITH MOST COMPASSIONATE AND AMAZING PERSON AND DOCTORS

I have been taking my dogs to Randall Road Animal Hospital for almost 3 years now and will continue to do so. Dr. Sandhu is wonderful with my dogs and treats both them, and myself, with the utmost respect and kindness. I always have questions and always receive informative and thoughtful answers. I find Dr. Sandhu to be very realistic and knowledgable in regards to my pets' health and I trust him implicitly. My dogs are very receptive to him and I know my little ones are in good hands.

I have been going to Randall Road Animal Hospital for over a year now, and have found them to be nothing but nice, courteous and forthright. They have taken excellent care of my dog and are *always* friendly to me, but then again, I'm always friendly to them, too.