What to Know About: Auto Damage »
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
4601 SE Powell BlvdPortland, OR 97206
From Business: Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations f…
5912 SE Foster RdPortland, OR 97206
My second trip to Ron's for alignment issues on 2002 Mustang. Questioning tire wear, they thoroughly checked the front end, suspension, and then re…
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
All it takes is a little preparation to get your car winter-ready and to keep from getting into an icy situation.
I recently purchased a car from Rider European Vehicles. I went out there on a Saturday just to look and was pleasantly surprised at the great selection of high end European cars for very reasonable prices. The folks there were very nice, very knowledgeable and there was no pressure whatsoever. They let me take time looking over the car, driving it and addressed any questions/concerns I may have had. I left without buying a car but went back the very next day with two folks that know everything about cars. We spent about an hour prior to heading out there trying to find something on this establishment and/or car I was interested that may sway me from buying from them. Headed out to their shop and spent two hours mulling over the inside and out of the car I was interested in. Again, they were very nice, very patient, no pressure and after tearing the thing apart inside and out – couldn’t find one thing wrong with the car –and certainly had no complaints about the shop or the people running it. They give your space to look, drive and are extremely knowledgeable about the cars they take in to sell. They were very honest with me and even swayed me away from buying a sweet Mercedes Benz- indicating I might love it until something goes wrong and the cost to fix (since I am price sensitive), would blow my mind and I would not want the car. I was shocked at the candid feedback and found it very refreshing. I would highly recommend if you are in search of a nice European car and want a reasonable price- coupled with a staff of 3 that know everything about each car, with absolutely no pressure in buying, then this is the place for you! I have nothing negative to say about my experience and confident the car I purchased is well worth every penny spent. A+++++++ in my opinion.
The owner, David, bought this shop a couple of years ago. Unfortunately there are still a few old negative reviews attached to this location from before he took over. If you're really serious about finding a good mechanic, take into account the age of those reviews in your calculations. Also look around, I am not the only one singing his praises.As for my own personal experiences, he has been exemplary . I've taken my car here a few times already, the first of which was for some pretty major work. Every time David has been extremely knowledgable and friendly and motivated. He very obviously takes a lot of pride in his craft, and treats your car like he would treat his own. On top of that, he is just a very, genuinely good guy. He isn't pushy at all, and didn't talk down to me because of how little I know. He is accessible, straightforward, and thorough. He has always gone out of his way to help me understand what's happening and what options I have. His prices our fair, and he has consistently offered to work with my needs, even to save me money at his own expense when he felt it would still be a good decision for the health of my car. The truth is, I never review anything, but after all he's done for me, I feel I owe him a debt of favors, and I don't know any other way to do that but to try to get him more business. He has won my trust, time and again. Both in how he treats me as a customer, and in the skill he has in his work on my car. And that kind of trustworthiness is hard to find in any industry, let alone a mechanic. Needless to say, I wholeheartedly recommend this shop.
I had an excellent car buying experience at Silverline. I was treated well, got a great deal and feel that they are upfront and honest. I bought a car with a branded title. I was provided a carfax and a list of repairs completed by Silverline. When I had the car inspected at the Toyota dealership, they confirmed the repairs as listed. In other words, there were no surprises. Everyone was patient with me and I never felt rushed. I had to go back a few times, as I changed my financing and had to cancel my service contract (for personal, financial reasons), and even then, after the deal was complete, they took their time to help me out. I had a few small repairs done after purchasing the car, using the 90 day warranty Silverline provides, and they performed the repairs quickly and were very nice about it. I think we all worry about being taken advantage of when buying a car. Having worked with Brad and the crew at Silverline, I firmly believe that they put reputation over a quick buck. They seem to be in it for the long haul and are therefore unwilling to lie or mislead people about what they are buying. Of course I was nervous about the car when I bought it, but it is driving like a dream, and as I said, the inspection showed that all repairs were done well and the car had no major, impending problems. And the best part is, I paid less for a newer car with fewer miles than any others I looked at! I definitely got the best deal at Silverline! I will look for my husband's next car at Silverline, and for mine as well. Thank you all for a great car buying experience!
I called the Broadway Toyota service department ahead of time with a whole lot of questions regarding my 2006 Toyota Sienna affectionately known to my family as Lola. She currently has just over 90K miles on her. Lola had one thing that needed to be done which was replacing the serpentine belt. I wanted information about the services that I might be faced within the coming 5-7 years and which would be most valuable to do at this time in my cars life. Ronita was incredibly patient with me and took the time to answer each of my questions and negotiate how I could best use the $1300 I was planning to invest in Lola’s maintenance. I felt as if I really mattered to Ronita as we were working as a team to arrange the very best "care" for Lola. Ronita arranged for me to have a rental car for the duration of time my car would be at Broadway Toyota. She arranged for Lola to go into the "spa" (detail shop) in the evening so that she would have time to dry during the night after having her carpets cleaned. She really considered the details. When I came to retrieve Lola, Ronitas face lit up when she told me about my car and how John had done such an amazing job cleaning the carpets, detailing the leather seats and how great the headlights looked after restoring them. I truly enjoyed my experience with Broadway Toyota and working with Ronita to make Lola look and feel all shiny and new again. My car is like my second home. My family and I count on the safety and reliability of my car every day of the year and that to me is priceless.
The check in tech (I wish I got his name - he was fabulous) told me to go home as my car would be while, possibly not even ready until the next day. I must have had panic written all over my face (I had no ride and needed to get to work esp the next day!) and he calmly said, "let's make a plan. If I find you a car to use, will that help". My stress level immediately came down. I thank him for that. When I got a call from Carl a few hours later telling me the cost of service (more than double than I had in my head) or he could "introduce me to a nice sales rep", when I asked for an hour to think about it, he gave me more than that and was calm and patient with me on the phone. I appreciated that. When I finally determined it was time to buy a new car, Carl's co-worker (again, didn't catch his name) asked if I found a sales rep yet and I said "No, do you have a mellow, calm one who won't talk at me" and he hooked me up in the internet dept. Dan was fabulous. When I asked him to just leave me be for a bit after hearing his descriptions of cars/options, he did. He let me take 2 test drives of the car I eventually purchased. He was a perfect fit for me on that extremely stressful day. My car wouldn't be ready for a day or two so that arranged a loaner for me. I love Broadway Toyota and am so appreciative of the gental way they dealt with me that day.
BEST SERVICE EVER!!! I have interlock device in my vehicle installed 6 month ago. And for some reason after that installation every couple of days my car would not start. That problem i had over 5 month. I had to come back to the place that originally installed it. They swap all the system but nothing changed, i had same problem - car would start only when it wanted to start. I even had towing involved. All of that was very frustrating. So i had to search for other places that install and service Smart Start Interlock System. And FINALLY I FOUND THEM!!! Bruce took time to look everywhere in my car and fixed the problem. Now i don't have to spend 4+ hours to make my car start and pay for towing. He even diagnose some other issue that my car had, and that was also fixed for NO CHARGE! EASTSIDE AUTOMOTIVE SOLUTIONS IS THE BEST COMPANY!!! I recommend to my friends and to anyone who is looking for installation of Smart Start Interlock System and calibration! GREAT SERVICE NICE PEOPLE !
Fantastic experience. Took a day off of work to drive 3 1/2 hours to view a Lexus at Luxmoto. Had an very clear idea of what I was looking at and what they would give me for my trade - trying very hard not to waste my time, or their time. After a relatively sleepless night, with my boyfriend in tow as my wingman - we drove to Portland. Loved the experience. Low key. No pressure. I'm in the personal business of buying a quality used car - and they are in the business of making a few bucks - that's how life works. Both myself (early 50's, single mom) and my boyfriend (later 50's) were very impressed with the experience. I am very happy with my purchase and the numbers Edwin gave me over the phone did not change. I am an honest person and expect that in return. Brian and Maegan were great. If I choose to look at another later model, low miles luxury vehicle - I will not hesitate to look at Luxmoto to fulfill my needs. Thanks, Luxmoto - a really nice car buying experience - finally!
I got a car from silverline automotive about 4 months ago. I must say this has been my best car buying experience ever I have had 4 cars all different dealerships and the customer service at silverline tops them all. I purchased an 07 black Subaru wrx Sti. They worked with me on getting me new tires and a lip for my car a new back seat because the one In the car I wanted had a burn they also gave me the stock bbs rims I wanted. So overall when I got the car it was amazing! Then 3 months after getting the car with no extra warranty purchased my turbo went back and smoke started coming out of my car. At this point I'm upset and think I'm going to have to put out 1200 out of pocket for a new turbo. I called silverline and talked to Leo and with no questions asked he told me to bring the car in and replaced the turbo no cost.. I was so happy and I would recommend silverline to anyone I know ! Thank u silverline and Leo u guys are great and will forever have me as a happy customer!
Wow! Scott Gallagher is a miracle worker! I hired Scott to detail both the interior and exterior of my car. My car has seen better days and there was all these water stains on the paint and it looked really dull. Scott made my car shine like new! And, it’s totally weatherized for the winter, which is especially important since I don’t garage my car. Then, there is the matter of the interior. I was embarrassed at how far I’d let my car go. I put on 25k miles a year because I’m in sales and I spend a lot of time, including eating, drinking and generally trashing out my car on a daily basis. Scott was so polite to tell me it wasn’t that bad (I know better) and gave me a super deal on cleaning which included shampooing the stains out of the seats and carpet. I vow to do a better job of taking care of my car and bringing it in to Scott a regular basis. I’ve had other companies detail my car and I can say with certainty that Scott is the best!
i recently took a risk and drove 3.5 hours to portland to get my husbands 2006 chevy truck lifted. I had never seen the place or met the owner before my trip. I had just spoken with Eric, the owner over the phone. When I got there i was impressed with his knowledge and his shop! He did a great job on a 6'' lift for us and fit it in within our time restrictions. His customer services was outstanding. We did run in to a minor issue before i left town, it was a fluke mishap and Eric was quick to make things right and correct the situation as fast as he could. It was out of his hands but he went above and beyond to accommodate our situation! My husband will be back to shop with Eric at the Offroad Shop in a few months for a few more accessories. It was good to see a small business who is ran by an honest person who knows what old fashion customer service is. I would recommend anyone and everyone to this place for their off road or accessory needs!
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.