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Hydro-Tek Limited

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D G.

11/09/2016

Overall

Wish I could give 0 stars! Two technicians came to perform spring turn on service of sprinkler system, which is supposed to include checking each sprinkler head and adjusting the sprinklers for optimal coverage. Technicians represented that work had been done and handed me a bill which I paid on the spot. Within days of service, I noticed that back sprinklers had not been turned on at all, many sprinklers in the front were not adjusted properly and others failed to fire. When I contacted the company to ask for someone to come back out, I was treated rudely and told that they would have to get back to me. It took three calls, one email, and a full month before they finally came back out. At that time, the technician readjusted to the sprinklers,"unclogged" the ones that were not firing, then handed me an invoice for the service call - the same service I had already paid for and which was not fully performed the first time. I've continued to received bills and collection threats despite explaining the situation many times and will have no choice but to file a complaint with NJ's consumer protection agency.