BUGSY'S ROOTER & DRAIN CLEANING
Cranford, NJ 07016
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This was our first time using Bugsy's Rooter and we were referred to him by our plumber (Joe from All Pipes Plumbing, who we trust immensely). Joe said that he had never met Bugsy, but he heard he was a nice guy, he has referred him before and he heard that he does an excellent job. Joe was right. I agree with the previous reviews on Yelp about Bugsy- if there was a way to give him more than 5 stars, Bugsy's Rooter would deserve it.
Bugsy stated he said that he would be here within two hours and he was. He kept his word. Very professional and easy going. He explained the entire process to me throughout. We had a clog in the main line that had backed up into our basement bathroom. Bugsy came over before the 2 hours had passed, was here for just over an hour and was knowledgeable, professional and NEAT!
You can tell that he is a guy who knows what he's doing because while he was here, he must've had a dozen calls from other plumbers looking for his help. He also gave us honest feedback about other issues that we might have in our house related to previous plumbing work from a renovation years ago. Who does this? Fantastic!
I believe that the price was very reasonable given the time and skill level involved, as well as Joe "preparing" me for the clog removal estimate. He worked very efficiently and took time to minimize any mess to our stairs and basement and cleared the clog. He also gave us advice to prevent future clogs. Having two kids who frequently take showers and use the toilet, I can't imagine having to wait a day or longer for someone to get here to fix the clog.
But wait, it gets better: Bugsy called me one week later just to make sure that everything was running well and to make sure that I was happy with his service. He provided some additional ideas that might help keep my drains clear and was very easy to talk to. He clearly takes his time with his customers and wants you to be 100% satisfied.
Overall, Bugsy is a friendly guy who knows what he's doing, solves your clog problem and cleans up afterward. if you need someone to clear a clog, this is the place to call.
Excellent customer service! I highly recommend him.