There product is substandard and thier customer service is lacking. I have been trying to get them to replace a floor full of black mill marks, worm holes, missing stain and finish, over fifty percent of the floor is damaged ( as determined by an independent consultant)
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From Business: Trade professionals can select and purchase from American Olean's product portfolio at this location. Residential consumers can browse American Olean's tile and s…
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We had carpet and tile laid in our basement and overall we were extremely satisfied with the finished product. Candace our sales rep was very accommodating and helpful throughout the whole process. One minor issue which prevented us from giving them five stars was that they didn't order us enough tile so we had to prolong the process by another day. However. they are very flexible with scheduling times to come out including Saturdays so that alleviated the hassle. Overall, everything was done professionally, it looks great, and I would definitely recommend and use them again!
I don't typically write these kind of reviews, but my experience with Molyneaux is worth sharing. I was hesitant to do the "shop at home" service for my front entry stairs, but I was pleasantly surprised. Candace was a pleasure to work with from start to finish and worked to make the deal happen. She has a good eye for color and shares her opinions in a very helpful way. I wound up going with her suggestion and I am thrilled with how it turned out. The installers were great as well. I needed an "extra early appointment" and they were here by 7:30 am!! The stairs are gorgeous and I couldn't be happier...thanks Molyneaux!!