The staff was great! Ive had 2 of my Childrens Birthdays there,
I just stayed 2 nights at this hotel. My husband and I were both quite disappointed in it. We both agreed that we wouldn't be going back. To start with, at check in, we were charged an additional $100 on our card because it was a debit card. I discovered it when I was looking at our transactions for the day. I went to ask about it at the desk since I had not been told before about it, nor is it on the website when booking online. There is a small desk sign at registration that you are to notice on your own. Once in the room, we opened the mini fridge to find that in order to use it you are to turn it on by pressing a button, continually throughout your stay. So when you go to bed and awaken, it is off and you must go get ice or buy a drink from them in order to have a cold beverage with your breakfast. We missed breakfast the first morning because their alarm, which my husband set, failed to go off and wake us in time for breakfast. The kitchen is only open for a few hours in the morning and again in the afternoon. So we had to buy breakfast from elsewhere due to alarm failure. Then we go to the pool area and find the whirlpool not working. They said they would send maintenance to check it and we waited half an hour then went back to our room after no one came. Back in the room we discovered that the TV, Dish network, was out due to interrupted signal caused by the rain. We decided to try a movie using our tablet and phone only to discover that the free in room Wifi was unusable also because it kept dropping and lagging. We decided to nap until later and try things again when we awoke. Later things were no better so we spent the afternoon in the pool. The next morning we were awakened by the alarm on my phone. We ordered breakfast to go with us back to our room. They said it would be ready in 12 minutes for us to pick up. After 15 minutes, we went to get our order and the lady picked up our ticket off the counter and began making it. We get our food and return to our room . Once in room we find that Amelia's yogurt has water standing on top of it, she stirred it well and ate it. I bit into my ham egg & cheese croissant to find it had no ham. I went back to the kitchen to tell them about the missing ham. The lady started checking the other prepared croissants to find several missing ham. She then asks me "What will you want tomorrow?" I looked at her with an incredulous gaze. She had no clue or intention of fixing the mistake then. I told her I was leaving that day, and she still didn't try to correct the error. Overall the best things about the hotel was the beds. If looking for only a great bed to sleep in, this hotel will provide a soft bed. If you want more than a bed, I suggest you go elsewhere. Also they failed to provide the extra towels I requested when making the reservation and again when we arrived and wanted to go to the pool. We were really disappointed and will be staying elsewhere in the future.
Don't book, they charged $100 cancellation fee when I cancelled an extra room the day before check in. The manager and customer service don't care about customer service.