Ok , I've seen some of the other reviews and realize now , I'm not the only one who has dealt with these rude usps officials. I don't know what it is but everyone I've been in there I get rude looks, short snippy comments, and angry remarks. It's gotten so bad that I dread going in to mail packages. This has been the attitude of 2 out of 3 people I've dealt even th so far. Your stressed and busy. Sure I get that but I've been in extremely stressful work situations and continued to put on a smile and remain polite. I was a server for crying out loud! Anyway I need to go there today and I'm definitely dreading it. The way they speak to everyone is degrading and atrocious. I hope they hire some people that actually appreciate having a job and want to be there the majority of the time. This is continual smug behavior on the part of these postal representatives.
A few years ago, I needed to get a passport. I called the number to schedule an appointment, as that was the protocol. I called every day at various times to schedule my appointment, and no one ever answered the phone. I finally get a day off work, and go down there only to be screamed at by the woman behind the counter that I need to call to make an appointment. Even after telling her no one ever answered, she interrupted me and said, "We're busy here!" It shouldn't be that difficult to get a passport. The most helpful thing she did was advise me to go to Bellevue, who didn't require appointments. If I have to mail a package, I go to HyVee on Madison. They're actually friendly, and they can do almost as much as the regular post office.