This was my first time ordering from Dough Boyz. Since I had to give them one star I did, but they didn't even earn that. I ordered online on Friday at approx. 5:10pm, and scheduled the order to be picked up Saturday at 6:00pm. I arrived shortly before 6:00 Saturday and it occurred to me (finally) to check my phone to see if they had called me (I'm not on my phone constantly and I keep it muted). I saw no call from them for Saturday, so I went in. The guy asked me if I was picking up the online order and I said yes. He told me that they didn't make my order because they tried to call me "twice" (that day) and they couldn't confirm the order. I understand not making an order that couldn't be confirmed, but I had no record of a call from them. that day. He said they could go ahead and make the order, but I said not to bother. I don't remember him apologizing. when I got in my car I looked at my call history and I did find one call from them... just less than 10 minutes after I had placed me order on Friday. I just think the whole thing could have been handled better, and I'm not sure if the guy was lying about calling me or if he misdialed my # twice. if I had given them the wrong #, they wouldn't have been able to call me right after placing my order. I would be hesitant to recommend them because of the poor service and unconcerned attitude.
No results for Council Bluffs, IA
Dough boyz doesn't close til 2 am. We called 10 times to order food at 1 am and nobody answered. We were not pleased.
Very rude late on delivery and the pizza was cold as ice they was unprofessional on the way the management handle it they didnt even give me the right pizza and the guy just wanted me to order again
Horrible customer service by the manager. Upon walking in I hear this lady complaining about how disgusting the pizzas she just made. Come to find out it was the store manager who was behind it. Obviously your in the wrong business !!