Sedlak's Boots & Shoes

A couple of the reviews I have read here are 180 degrees from how well I was treated at Sedlak's. I have not had such great service. They are great people and I wish every business was as knowledgeable, friendly, and courteous as these people. They have great prices, top brand boots and I only wish I had shopped here sooner. Thank you Sedlak's

Worst customer service EVER!!! Do not buy from this merchant!



I tried to return shoes that had only been worn indoors (as is the practice of most shoe sellers). The shoes had hurt my feet. When I asked for a refund I was told it was their "policy" not to give refunds. This policy was not told to me prior to my purchase. When I insisted on a refund, the owner came out and verbally abused me, he yelled at me, he called me names, he was aggressive and rude. At one point I almost called the police because he was acting so irrational and aggressive. He finally gave me a refund, but removed 3% for the credit card charges (which is against most merchant service policies). And he told me to never shop in his store again.

I have been shopping at Sedlak's for about 10 years now and have always had excellent service whether with a new purchase or repair. Having some major foot issues I appreciate the time given me and the care in customizing the shoes for the best fit. I highly recommend Sedlak's for their quality and service.

Repair looked great, but fell apart within a month. Brought them back to see if they would correct their mistake but they were unwiling.



Does not stand behind their work. Look elsewhere.