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Ponderosa Steakhouse

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(3 Reviews)

Rt 13 & Lime Hollow Rd, Cortland, NY 13045

(607) 756-2383

Today: 8:00 am - 9:00 pm
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Regular Hours

Extra Phones

Phone: (607) 753-8958

Restaurants, Steak Houses, American Restaurants, Family Style Restaurants
Other Information

Cuisine: Family Style, American, Steakhouse


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Shirl L.



First thing the so called manager was not pleasant at all, the whole place was disgusting and the food is not great, they need to shut down that restaurant, I will never ever in my lifetime go back in this place, to everyone do not waste your money in here.



My mom took me to the Cortland...

My mom took me to the Cortland, ny, restaurant for my birthday. What a fiasco! The girl at the register was incompetent. I had coupons for the buffert for $5 each, 1 kid's buffet, 1sirloin and buffet for my other kid. The girl got so confused that she never gave the discount. She finally got the drink order and we went to the table. I had a feeling that she charged my mom's credit card too much. I checked the receipt. Of course it was incorrect. I called for a manager. The refund should have been $5.48. ($1.69 * 3 + tax) He gave my mom $ 5.17, which made no sense. There was no apology. Upon waiting another 15 minutes, my daughter's steak was not present. I called the manager again. He checkedd the receipt again and stated that the steak was never ordered!!! What!!?? By this time, I just wanted to leave. Some birthday! My mom was ticked off also. I have been to that restaurant many, many times as I grew up in that area. He actually charged her for the steak!! He refused to accept the birthday coupon from email that you sent also. I have never been so disrespected there in my life. We have decided that that place will no longer get our business. I hope you can remedy the situation so we can update our family on your respectful reply. The specific info is :

visa for Marlene Marvin

acct #xxxxxxxxxx2211

Auth code: 100451

check : 4336

Server: 4 Megan

Date: 11.1.08

total: $32.77 + steak charge. Please also discount the birthday coupoon for $5 from my email.

Sincerely, Kathryn Marvin

4 Gray Rd, Ithaca, NY 14850

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