Barnes & Noble Booksellers
313 Corte Madera Town Ctr, Corte Madera, CA 94925
Parking: Lot, Private
Bike Parking: Yes
Wheelchair Accessible: Yes
Price Range : Average
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Bad customer service, as well as a bad return policy!
I purchased 4 books at Barnes and Noble, in Corte Madera on 5/28/13, that were gifts. When I purchased them, I asked about how long I have to return them -if needed. I was told 60 days for gifts. Nobody mentioned that you needed a separate gift receipt for that. I paid for them -receiving a regular receipt. After approximately 3 weeks I wanted to return 3 of the books, since my niece already had those. But was told I could not receive a refund with my regular receipt, and also not a store credit, since I do not have a gift receipt.
I was not given a gift receipt, and was not alerted to the distinction made for returns.
The store manager as well as phone customer service refused to help.
Bad customer service, as well as a bad return policy