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Hours

Regular Hours

Payment method
check, discover, paypal, master card, visa, all major credit cards
Location
Town Center Corte Madera
Categories
Book Stores, Used & Rare Books, DVD Sales & Service, Gift Shops, Toy Stores, Music Stores, Magazines
Other Information

Parking: Lot, Private

Bike Parking: Yes

Wheelchair Accessible: Yes

Price Range : Average

COUPONS & DEALS

No coupons available

Reviews

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isabellaf

06/27/2013

Overall

Bad customer service, as well as a bad return policy!



I purchased 4 books at Barnes and Noble, in Corte Madera on 5/28/13, that were gifts. When I purchased them, I asked about how long I have to return them -if needed. I was told 60 days for gifts. Nobody mentioned that you needed a separate gift receipt for that. I paid for them -receiving a regular receipt. After approximately 3 weeks I wanted to return 3 of the books, since my niece already had those. But was told I could not receive a refund with my regular receipt, and also not a store credit, since I do not have a gift receipt.

I was not given a gift receipt, and was not alerted to the distinction made for returns.



The store manager as well as phone customer service refused to help.



Bad customer service, as well as a bad return policy

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