The entire experience was disappointing. First, when I bought the Sears Protection plan on my washing machine, I assumed that Sears would work on my washer any day of the week. But what I found out was they only serviced my area once per week. So in my case, the technician came to the house on a Wednesday, tried to fix the washer but discovered he needed a part that would need to be ordered. The part arrived the following Friday but they would not come out the next Monday to fix. The next Wednesday was not good for me so I had to wait a whole another week before they arrived. The tub on my washer that had to be replaced is huge - so for 10 days the box with the new tub was in my foyer. The technician did not have room in his truck to take the old tub with him after he replaced. So now I have a broken tub washer on my deck that I will have to some how get to the dump. Sears has ZERO customer focus. They do not care that I was without a washer for more than 2 weeks. I will never buy the Service Protection again on any of my appliances.
Businesses in Related Category to Major Appliance Parts
Service tech was here on time, I was contacted by phone the day before and when he was on his way within a hour of my appointment. Very nice and had…
Wherever you bought it, we'll repair it.Schedule Your Repair
Didn't find what you were looking for?
Please help others by helping us do better.
Service tech was here on time, I was contacted by phone the day before and when he was on his way within a hour of my appointment. Very nice and had my ice maker replaced within minutes. Will do business again.
Contacted Sears in mid-Sept. to repair my 60" TV. Two weeks to get repair scheduled and someone had to be home between 8AM and 5PM. Repairman came and diagnosed the problem as a bad power supply. Ordered the power supply and scheduled an appointment to install (again, "scheduled" service appointment is between 8AM and 5PM. The installed the power supply and determined that that wasn't the problem and that the main circuit board needed to be replaced. Ordered new circuit board and scheduled installation (again 8AM to 5PM). Repairman DID NOT SHOW to install - got an automated phone call a little before 4PM saying the repair needed to be rescheduled - no explanation. Scheduled new appointment for sometime between 8AM and 5PM on November 7. Still don't know if the repair will actually work. Sears charges a high price for this service. The service doesn't meet minimal requirements based on today's standards; although, it probably meets the requirements of 50 years ago.I will not use Sear's repair service, certainly will not purchase any appliances for them. I will strongly recommend to my friends NOT to use this service.
They charged $300 for 1/2 hour labor! I thought the repair would be under warranty. It wasn't until they showed up at my doorstep that they told me the charge.
absolutely the worst and most expensive repair company in town. We will never use Sears again. It took a month to finally get repair done and the job was shoddily put back together. They left the heavy parts for us to discard. Terrible terrible terrible. do not use Sears.
The two repairmen that came and worked on the washer did their job. The task was not an easy one but they did it together and got the parts installed. Only one sad thing it did not solve the constant noise the Samsung Top Louder Washing Machine has been making for quite a while. There has been other agents that have come before this two that came on Sept 30,2016. They did nothing. Machine is making very loud noise when it is on spin cycles. It is a very scary noise. It is very loud noise.
Don't use poor customer service. Had an appointment scheduled for July 18. Technician did not show up. No reason was given. Next available appointment was not until August 11.
Great service man. Went out of his way to get the job done. When he got here and found out that he did not have the correct part he call a sears service center in Corpus Christi found the part drove to the next town came back and finished the job. GREAT TECH.
why don't you post your hours of operation? Its so easy to do with the "improve this site" link i cant for the life of me understand why you dont take the time to do it.