Kellie given full amount for package in exchange for free engagement sitting.-Pd by check to receive free prints. Took 3 contact attempts & 26 days post-payment to get appt. for shoot on day 57. End of shoot, promised photos in "2 wks" so save-the-dates could be sent. Received "sneak peaks" 39 days post-shoot after contacting her 3 times. Proofs we were told to download were low res, grainy, pixelated, color & lighting issues, composition probs. Took 64 days (not 2 weeks) to receive 2 semi-edited, low-res proofs; we were told we would receive 20 finished photos. 2 proofs e-mailed after we asked for refund. She stated 2 proofs "off the clock" as e-mail sent explaining how upsetting lack of customer service was. Offered her $100 for her time as she advertises $99 shoot (includes 15 photos, not 2) in hopes we could move on.-Gives her 9 months to rebook date; we could find photographer better suited to our needs.Refund requested as we never received products (photos/prints) or contract. She claims contract mailed after we pd. If true, lost by USPS. She accused us of refusing to sign. If true, we wouldn't have asked for it 5 (documented) times. She claimed she was e-mailing us through editing software saying we were only clients not receiving e-mail. Contact w/customer service of software co. revealed e-mail is not a service they provide. Given excuses for lack of communication/product delivery: I get 50 e-mails, calls, other/day & don't remember who I've talked to; I don't have a secretary; This isn't McDonalds; Your concerns aren't emergencies; Patience is a virtue. We also have e-mail where she admitted she "didn't know why" photos didn't turn out. Refund requested 6 x's before taking her to small claims court 269 days post-pay. Hearing officer commented photos were poor. Won case. Kellie filed counterclaim stating we owed her $15 per download for unfinished engagement proofs we were told to look at. "Fee" NOWHERE on web, nor was explained via phone, texts, etc.
Great work, thank you Williams
Diana's photos are amazing every time. She never ceases to amaze us. She really is a true professional photographer! Very good knowledge of lighting and spacing and a tremendous eye! I recommend her highly!
If you are looking for a place to create special memories - Hollywood Photo is the place. They have the friendliest staff around and their pictures turn out PHENOMENAL!!! I highly recommend them to all my friends and family for their photo sessions. I can't wait to see what their holiday cards look like. :)
Great Quality Work and Pricing for Weddings, Quinceanera, and all your events!