I have ordered multiple times here because I'm not to familiar with other bakeries. It only took 1 time to mess up and loose a customer. I had ordered a cake and when I cut it it had a burned roach leg attached in the cake! This was by far the most disgusting experience and I will never order AGAIN!!!!
This bakery is all u can wish for!! I have had three cakes made from here and have been very happy with every one !!!
VERY UNPROFESSIONAL!!!!!....I went in on Friday 5/3/13 to order a cake for my son's birthday. It was of a Wwe cake that I saw on their website. A young lady named Danny took my order. I was there for about an hour while she was in the back asking if minor changes I wanted different from the cake were possible. She tells me that it can be done & to email the picture to them but that they don't have the figures to decorate the cake as they have in the picture and for me to find them...Really? (I didn't know that bakeries bake the cake and have the customers decorate it) I called Saturday to see if the email was received. Some lady picks up and while i'm on the phone she's attending others that are in the bakery. She keeps telling me to hold on and continues to attend others speaking into my ear. After 5 minutes of this going on she only puts her attention to me after I start to yell "HELLOOOO YOU'RE ON THE PHONE WITH ME, FINISH WITH ME FIRST!" She tells me that Danny is not there and doesn't know if she will be in later that day or at all and that they don't check emails on the weekend and hangs up. I call on Monday and Danny is still not in but a lady Irene tells me the email was received and my order was put in. Saturday 5/11/13 when I go pick up the cake...THE CAKE WAS WRONG!!! Plus I was informed that Danny was fired because she wasn't a good employee and that's why my cake was wrong. The Happy Birthday was not on the cake at all and where I wanted it to be and wouldn't be able to fit because they put the Wwe logo there, when I specifically told her what I wanted. Extra Wwe logos that I wanted were not there. They put a Wwe Belt and a plastic stand up of 3 wrestlers as decorations flat on the cake instead of being stood up as I requested. I had to wait an extra half hour for them to fix it, which still looked like a mess. They had the nerve to charge me the full price and say that the half hour I waited for them to fix my cake would have been an extra charge and that they weren't charging me for that. First of all, the half hour I waited for them to fix the cake was what I specifically asked for in the first place and that was included in the price. It's not my fault that they are unprofessional and don't know who they are hiring, but I paid in full telling them that I would never order from them again! On top of that the cake had no flavor, only the icing! I'm so disgusting in their service!!!!!
The best Dominican cakes you'll ever have. I have been a customerfor many years and every cake I have ordered have been perfect.