VCA Aacacia Animal Hospital
939 W 6th St, Corona, CA 92882
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Price Range : Average
06/29/2009Provided by Citysearch -
I'd be highly suspicious of the positive reviews. My experience mirrors the more recent negative reviews, and they prey on people's fears and ignorance to overcharge for services.\n\nWe had a 3:00 appointment and didn't see a vet for close to an hour after even though we arrived early. Then they consistently overcharge for services. Consult another veterinarian to learn what are standard necessary procedures and their costs. You will find extra procedures added to your bill at greatly inflated cost. Your estimate will contain lots of vague language about things like ""Professional Services Other"" and there will be an extended range given for the possible costs of services. Don't assume that you will be contacted before they add extra expenses to your initial estimate. You will likely find your final bill will be at the very top of that ""possible"" range, rather than what you originally agree to pay. Also be careful what you initial. It will lock you into paying for those services that you didn't approve. We found that they gave us a bait and switch. They said they had not performed x-rays and that they wanted x-rays to be performed and said they would call with a revised estimate. We waited all day for the revised estimate, which gave us time to consult another vet. The other vet made it clear x-rays were unnecessary because the complication that they were looking for is ""extremely rare,"" so we did not approve x-rays. We decided to transfer the animal to Animal Emergency in Grand Terrace (a much better and reasonable hospital). So when we went to pick up the animal, they tried to bill us for services we had not approved. When we pointed this out, they used the sneaky language of the initial estimate to raise the price from what we had already agreed on. We wanted to see an itemized list of services rendered with their actual costs before we would pay the extra money. This is basic. I wanted to know exactly what we were paying for. They printed one out that did not have prices. They blamed the computers. Now after two hours of this, we had to get our cat to the other hospital. We finally agreed to pay the higher price, but get this, the final bill had an itemized list of services rendered with their prices, exactly like I had requested. Here's the kicker: it was different from the one I had just been shown. I didn't notice this until I was in the car, hurrying to the other hospital. iI turns out they actually did take x-rays and charged them to me. They actually prey on people's fears and assume people's ignorance at reading lists of services rendered to get away with charging people for stuff that they didn't need or ask for.\n\nTo top it off, they have the gall to pretend that their services are better than anyone else's to try to get you to pay inflated prices. Don't fall for it. Judging from the actual care my pet received, they appear to me much worse than places that cost less then a third their price. The copy of the chart they gave us was actually altered from what they faxed to our usual vet to cover up what had actually happened when a procedure didn't work as planned. The chart our vet received suggested that a catheter had been placed improperly, while the chart we were given suggested that the animal himself (sedated and in and e-collar) had removed it himself, so they could justify charging me twice for the procedure. They will even go so far as to imply that other vets are offering substandard or less advanced care to scare you into paying their inflated prices. Listen to them, because they will go right up to, but not cross the line into libeling your other favorite vet. If you are forced to use them, be really suspicious of anything they do. If at all possible, go to Animal Emergency in Grand Terrace. At first they may seem pricey, but they are really quite reasonable for the after-hour service they offer.
03/12/2010Provided by Citysearch -
Do not send your pet here in an emergency. They gave me an estimate of $384 just for a diagnostic test, of which we already told them what we felt the dog was suffering from. It was obvious my bulldog had an uterine infection. Total procedure price ended up being an estimate of $3,200 in addition to above cost. I took my dog home after paying $100 to them for fluids when they initially tried to bill me $293.00 for this. My dog did ok overnight at home and we took her to Dr. Butchko. Had the total procedure, testing and boarding done for $800.00. Butchko removed her uterus and she is doing well. Thank Goodness for Butchko if we had listened to Acacia we were going to put her down..as we couldn't afford to keep her alive. They are nothing more than ANIMAL KILLERS... I am not sure anyone would pay $3,200 for surgery on a 6 year old bulldog...
This is the worst place to take your pet. Today, March 15 2015, we called their number for an emergency situation. Our dog was not moving and was in critical condition. We called begging for them to see us without an appointment. The lady on the line told us that the doctor was leaving in three minutes and that they were closing down. We begged for them to let us bring her in and to stop the doctor from leaving...She told us to go to Ontario. Are you kidding? That is way past Corona! In the five minutes it would have taken us to bring her to the Corona vet, we had to spend 30 minutes finding a separate vet elsewhere! If our dog dies, we are holding them personally responsible. They love their money and leaving work than helping an animal and a family in distress. What puts the cherry on the top was that in the background of the phone call my daughter was screaming "MOM SHES NOT MOVING, TELL THEM TO HELP US. PLEASE HELP MY GIRL. SHES NOT MOVING." and i replied "is she dead?" and they had no comment, they just told us to go somewhere else. For that, we do not forgive them. Her life was meaningless to them. Do not take your pets here... the number we called was 9513711002..please dont take your animals here...
HORRIBLE SERVICE, VERY EXPENSIVE, NO RESULTS - Our dog looked very very sick. We decided to take him to the VCA AAH to get a blood test. The vet examined our dog, decided that there are no significant symptoms to diagnose illness and talked us into taking an x-ray. After reading an x-ray there was no conclusion, so the vet decided to prescribe pain medication, and charged us for the visit $300+, then told us to come back if things don't get better. After a few days and our dog still feeling under the weather, my husband took him back. This time the vet decided to do a blood test and told us that we should await a phone call with the results. The second visit cost us $250+. Two days later and no phone call, my husband called them and found out that the blood test did not provide any additional insight on the dogs illness. A week later and almost $600 lighter, we still don't know what's happening with our poor dog. We were talked into unnecessary tests and we payed for nothing. If you want to get help from knowledgeble staff and true medical advice, please do yourself and your pet a favor, and go to a different clinic.
$161 to euthanize my pretty white little arthritic kitty. Unlike many vets they took her away and wrestled her paw to put in a shunt. She came back hissing at them. 5 pounds and 25 years old. I wouldn't do it again. I read some sites that say vets inject barbiturate and the cats slowly goes to sleep and passes on. Not here. They injected the two drugs seconds apart and she stiffened after the first and jerked after the second. It isn't a good system. They took two hours even though I had called just before to make sure they were running on time. She was already stressed and having to wait that long and then have some stranger take her and force a shunt into her arm and bandage her so they made sure not to miss in my presence -- I made a mistake here. Not just the money for a few minutes of work, but what I consider an unnecessary shunt not in my sight or hearing. Poor thing couldn't even defend herself -- I should have done something else or had a vet who injects with me present. Then they didn't even wait until the barbiturate took effect to inject the lethal drug. I wanted to stay with her at all times and they wouldn't let me and I was too distraught to fight them. VCA has a bad system. They might or might not be great with sick animals, but for euthanasia they are not good at all. There has to be a better way in general, but this place is too rough in your pet's final moments.