The folks running/that own the store are the NICEST, most personable people I've ever met in a jewelry store. They go out of their way to help you find EXACTLY what you're looking for.On a more personal note, I took my very sick Mama's ring in to be repaired. We told the owner the story of the ring and how my brother and I gave it to her when she and Daddy were divorced. He REALLY took in the story. When I came back in (just a few days later) the ring looked better than it ever had before. ~and I'm SURE that he didn't charge us enough. I'll never go anywhere else. By far the best.