Pipes: When to Repair, When to Replace, and Average Costs »
Don't wait until it's too late. Repairing and replacing your pipes is important, especially if you live in areas with extreme weat…
5301 US Highway 51 NMemphis, TN 38127
From Business: HOLMES SERVICES ONE OF THE MID-SOUTHS LARGEST LIQUID WASTE HAULERS IS PROUD TO ANNOUNCE THE ADDITION OF SOLID WASTE CONTAINERS TO OUR SERVICES. THESE ROLL OFF CON…
Don't wait until it's too late. Repairing and replacing your pipes is important, especially if you live in areas with extreme weat…
If your toilet is losing water, the problem can usually be quickly identified by taking a look inside the tank.
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I don't know who the other people are that gave such horrible ratings to Conway but we were completely pleased. Having just moved to Memphis two years ago I have been continually disappointed with the level of customer service from contractors and vendors... that is definitely NOT the case with Conway. The technician that came to our home for the inspection was courteous and very helpful explaining what was wrong with our equipment. Because of the nature of our problem, a supervisor was called out to confirm the issue and he was there within the hour - he too was nothing but the utmost professional. We had a very candidate discussion about our abilities to finance such an effort and they we worked with us on everything we needed. The paperwork was quickly sorted and a service/repair appointment scheduled. We received more than one follow up call to ensure that we were happy with the technician's work and confirmed our scheduled appointment. The technicians scheduled for our appointment showed up on time, were professional, courteous (had a good sense of humor) and also took the time to explain the work they were doing for us when they didn't have to (we are curious homeowners!). They did a fantastic job and cleaned up all of the mess the work created. We received two follow up customer service calls to ensure we were happy with the work AND the office scheduled our inspection for us (saving us the confusing call). When the inspection showed one little thing that needed to be fixed, a technician was out the very next day to sort it (and it was a very minor issue). Again, further customer service calls were made to us to ensure we were happy with the work. All in all - I cannot even begin to imagine how someone else had such a hugely different experience than we did. Yes, the price was higher than we'd hoped for on the entire job but I'm a firm believer in that you get what you pay for - and we definitely got premium service from Conway. (We even got a thank you card for our business along with a tin of cookies - I mean who DOES that?!)
I scheduled an appointment with Conway Services to get my garbage disposal replaced. From start to finish, the experience was pleasant. The dispatchers and Customer Service Reps were very polite, courteous, and cheerful. They called back to even follow-up on the appointment. Bruce Bates was the plumber who replaced our garbage disposal and he was fantastic. You'd be surprised how many technicians don't introduce themselves properly--but Bruce did. He wore booties before he entered my house. And he asked good questions about the problems we were facing with the old garbage disposal and went right to work. He kept his work area clean and provided some tips on how to keep our disposal at optimal condition and troubleshoot any problems that may occur in the future. Very professional from start to finish! I'll request Bruce specifically the next time I call Conway for my plumbing needs.
Was a BIG disappointment when I was over-priced for a job that was simple. Yes, they have a 'book' that prices everyone the same, but the book needs to be ditched!! Was told I had a 7-hour job for replacing simple bath/kitchen fixtures, a garbage disposal and a running toilet. After pitching the repair person out after quoting such a ridulous price, was able to work out something with the office manager to get just the essentials done...still a bit high on price. This was not a 7-hr job as initially indicated, and in all, between Conway doing some and me doing the rest, it took--in all--2 1/2 hours! I must say that the repair person and the office manager that called were nice about the situation and didn't seemed shocked that I was shocked. I can only assume that they get these 'shocked' responses all the time.
5 Stars I recently had a pipe burst under my slab that needed to be repaired. Of course, I called Conway Services because they are professional, reliable, and have already proven themselves with other maintenance needs in my home. Chris A and Josh K came to do the work and boy did they do a great job!! They explained what they were going to do, patiently answered my questions (and I had LOTS of them!), and made sure I was satisfied with the work done before they left. They made a special effort to prep the area to protect my belongings and cleaned up very well after the job was completed. I would strongly recommend this company and these fellows for Any plumbing needs. I will request them again if needed in the future. Dee Ballantine and Dana Hutson
I had Conway out to look at replacing my system. This was the second time I had called them and Rob was just as courteous and professional as the first tech (Bruce). You can tell by the attention to detail and their commitment to dotting every i and crossing every t, the techs and reps at Conway must go through extensive customer service training. It seems to be the culture there. The people on the phone were the same way. I'll keep using Conway because I feel like they're honest and competitively priced. That, and I know I'll be treated as a valued customer. What more could you want?
I just want thank Conway Services and specifically Roger who came out and serviced my air condition unit. Roger was very professional and polite. He was very courteous and show me different things as it pertained to my unit. Most companies come in and do the work and leave were as Roger did his job but showed and explain what he was doing and he did it all in a timely manner. I will be contacting Conway Services again and look forward to meeting Roger again.
Shocked at the service. On time, showed me what he was doing and came in less than the estimate. I would call back just because of this rep and what he said about the company where he works. I had the video camera to check my plumbing sewer pipes before I bought this house. Luckily I don't have any major issues at the moment but he showed me where in the future I will have some problems. He even gave me estimates for what they would need to do then.
The service technician gave valueable information to use. He was knowledgeable in the air conditioning area and could answer all the questions I had. He informed me of the options to take to get my system back to normal and was caring enough to make sure I understood. He also made sure he did not track any dirt nto the house by placing covers on his shoes. He made me felt a little less concerned about what was going on with my unit.
I have done business with this company several times and they have always been neat, prompt, reliable, rigorously professional, and courteous... I am impressed by the efforts they make to cover the floors whith protective coverings and to always wear shoe covers when walking on areas that are not covered. Anthony and Lance are top notch. They installed a tankless water heater which was something of a complex operation.
Michal C. was the epitome of professionalism. He introduced himself, donned the work booties, assessed the situation, prepared the proposal and went right to work, He was very thorough and cleaned up afterwards as well as restarting the dishwasher, since it ]was involved. I've never had anything but top-notch work from Conway or their representatives. They should be proud to have technicians like Michael C.
If you own a house or commercial building, you're bound to need a plumber at some point. Here's a list of the different kinds of plumbing services you might need assistance with:
You might only think of needing a plumber when the pipes in your house burst. However, a plumbing contractor also installs all of those pipes, whether they're made of PVC or copper, in your building. Professional plumbing services also lay pipe in place for wastewater, rainwater runoff and even air conditioning systems.
Not only do they install pipes, plumbers set up sewer lines and vents as well as gutters, down pipes and storage tanks for residential and commercial facilities.
Just like getting a regular oil change for your car or truck, your home's pipes and water system also need regular maintenance and check-ups to ensure they're running right. This is why plumbers also offer upkeep services to test your entire plumbing system on a monthly or biannual basis to catch any issues with your pipes before they become an emergency.
This type of work spans from moving a water line or cleaning a sewer line to installing an ice maker or even a hot tub.
Most likely, you'll need a plumber in case of an emergency repair. Services can run the gamut from repairing a clogged toilet and leaking faucets to replacing whole water heating systems. Some jobs can take just a few hours while others might require a day or two of work if the repairs are extensive, such as replacing a hot water heater.
Other tough jobs could require your plumbing contractor to put his or her carpentry skills to work by sawing through walls to get to your pipes.
You can also hire a plumber to get the cost-saving advice you need. If you're interested in buying a new home or property, it's smart to hire a contractor or a plumbing service to not only tell you if the building's foundation is sound, but also if the pipes are in good working order. You wouldn't want to purchase a new house and repair the damage someone else did to the property. This is why many plumbers also offer consultancy work to check a facility's water and gas systems and advise home and building owners on best practices they can perform to minimize damage to their pipes.
Having plumbing work done, whether it's for your home or business, can be incredibly expensive. That's why it's vital for you to ask a plumbing service the right kind of questions before you hire them. You want to do as much due diligence on your part as possible to get a professional who will not only do quality work but also charge you a fair price for it.
It's best to hire a plumber to do a simple, everyday maintenance task for you first so you can judge his or her work. If you're happy with it, save their contact information so you'll have them on hand in case you need an emergency repair. This can spare you the extra worry and anxiety of having to track down a plumber if you have a broken pipe. Additionally, it can save you from being overcharged.
However, what should you ask a plumbing service if you've never even hired one before? Here are a few questions that can help you identify the professional from the amateur:
Are you licensed and registered?
Some states do not require plumbers to be licensed, but for the safety of your house, the people living under your roof and for your pocketbook, you'll want a licensed plumber to do the needed work.
A licensed plumber means the person completed the necessary education or training required to work as a professional tradesperson. Hiring a licensed plumbing service means the people working on your building are knowledgeable about water and gas pipes. If you use unlicensed workers, you run the risk of them damaging your home even further and endangering you by doing faulty work.
Check your state's laws beforehand, as hiring an unlicensed plumber could be illegal where you live.
Not only do plumber apprentices have to complete their training and education to receive their licenses, they also are required to pass a criminal background check and carry liability insurance. Hiring just anybody can make you vulnerable to fraud since unlicensed plumbers might not know what they're doing or could pretend to fix something and end up charging you for the incomplete work.
Are you insured and bonded?
A trustworthy plumber will have both commercial liability insurance as well as be bonded. The insurance and the bond protects the plumber from paying for any damages made to your house out of pocket. Having professionals that carry both of these policies can protect all of you from any mishaps that could occur while they work on your building. Remember, not all plumbers are the same and not all of them carry the necessary insurance and bonds to protect themselves and your home from damage or shoddy work.
How many years have you been in business?
Not only do you want a licensed and trustworthy professional, you'll want one who's been in business for a few years. More experience also means the plumber will have a prior work history you can check. A more inexperienced plumber might not have many customer reviews or examples of his or her work to show you.
What, if any, professional associations do you belong to?
It can never hurt to ask plumbers if they're part of a professional association, whether it's a state or national group. Being a part of a professional organization provides an extra guarantee that the person you hire is licensed and offers you a warranty for their labor.
May I have a list of references?
While it's advisable to ask friends, family and neighbors if they can recommend a good plumber, they might not have anyone you can call. With that said, it's best to ask a plumbing service for a list of references that you can contact to get a good picture of the kind of work their business does and if it's quality or not.
Before you hire a plumber, contact their past customers if you're able to. These people can be a wealth of information if you ask them the right questions. Pose the following queries to these former patrons when you get the chance:
Do you offer a written warranty for your work?
Whenever you make a large purchase, you always request a receipt, right? Well, you will want a written warranty for any work or repairs done to the plumbing in your house. You want someone that's doing major maintenance or repair work on your house or commercial building to stand by his or her labor. Before you hire a plumber, ask him or her if they offer written warranties.
Will I need a permit for this work?
If a plumber needs to do major repairs to your house, the work could call for a permit. You'll want this since a permit provides added assurance that the work is done correctly. Having this added measure in place means an inspector will check the work your contractor or plumber does to ensure he or she did the job correctly. If you ever plan on putting your house or commercial building on the market, a real estate agent and prospective buyers will also want to check any large work you did to make sure it was done properly.
To keep yourself safe from fraud or a possible scam, always remember to ask plumbers for their license along with a written warranty for their labor. Besides this, further safeguard yourself by checking their references and ensure they or their company is insured and bonded to do their work.
While it's smart to get maintenance work done on your pipes every once in a while, there are a number of prevention tips that will not only prolong the life of your pipes but also help you save on your water bill. Here are a few you should keep in mind:
Be mindful of how much water you use in your bathroom, kitchen and even outdoors when watering your lawn. Make sure your toilet handle works properly and doesn't stick. You don't want it continuously flushing. Replace your old shower heads with more efficient low-flow options that can cut down on the gallons of water you use each morning.
Simple things such as turning off the sink while you brush your teeth or only running your dishwasher or clothes washer when you have a full load to clean can make more efficient use of water.
You won't always need to call a plumber to help you fix a nasty clog if you treat your pipes right. Don't use your toilet or kitchen sink like a trash can by stuffing hard to flush material down the drain or pouring fats and oils down the pipe. Throw coffee grounds and eggshells in the garage instead of in your sink. Also, only use your toilet to flush human waste and toilet paper, because any other materials could clog your commode.
Frozen pipes are hazardous and can cause massive amounts of damage to your home. To prevent your pipes from freezing during the winter, run your faucets at a trickle and keep your house's heater at 55 degrees Fahrenheit or above to keep the water flowing.
Plumbing problems come in all shapes and sizes. The following are some of the most common, as well as how to fix them:
If you turn on your bathroom or kitchen sink in the morning to find brown or rust-colored water coming out of your faucet, don't panic. The discoloration is most likely due to old iron pipes or recent use of a hydrant or water main that disturbed the usual flow of water. Keep your water running for a minute or so and it should run clear after a while.
Leaky and Dripping Faucets
Having a leaking or dripping faucet can run up your water bill. To fix it, first shut off the water under the sink then remove any decorative parts of the faucet and replace the washer and O-ring before reassembling everything.
Your water heater could be the cause of a lot of issues around your home, from a lack of hot water to foul smells and popping sounds. Hire a professional plumber to take care of the more complex jobs that a heater can require. However, if you're having hot water issues, you can simply examine the thermostat and adjust it accordingly.
If you hear odd sounds coming from your water heater, it could be due to sediment building up. To get rid of this, make sure you clean out the heater every few months. However, if you hear a boiling noise, it could mean the heater is overheating and you should call a plumbing professional as soon as possible.
Drain and Toilet Clogs
Before calling a plumber, try to unclog your drains and toilets yourself by using a plunger. Make sure you use a standard bell-shaped plunger for your sink and shower drains and a plunger with a flanged end for your toilets. If neither type can loosen the pipe blockage, put a plumber's snake to use. Ratchet the snake down the pipe to eliminate any clogs.