Memphis Collision of Cordova
9243 Cordova Park Rd, Cordova, TN 38018
Fax: (901) 791-0260
In an age of star reviews, my experience was stellular. This was the second time Memphis Collision performed work on my car, and it was superb.
From the moment Tina greeted me when I walked in, Chris' preparing the estimate, and even Teresa personally assessing the job, I had full confidence I'd receive my car back fully restored. But there's two other points worth mentioning.
First, I only met one technician, TK, but a TEAM completed this work, both timely and competently.
Second, were the extras, and I mean lots of them. When I had trouble securing a rental car, Tina suggested a place that was cheaper than other rental agencies, and they picked me up. This was not the known agency. My car was ready a day early, and Tina called EVERY number; she even gave me her cell number. That's customer service and commitment! When I arrived, the car looked brand new, but there's more. The detail shop painstakingly cleaned my suede seats and buffed my rubber mats. My friends couldn't believe it, and neither could I. Once again, service exceeded expectations. Finally, Teresa told me how she worked with insurance agents and customers, when necessary, to make certain all needs were met. This is clearly above and beyond. I echo the numerous other reviews that praise this shop.
To sum up my experience, I'm SATISFIED and RECOMMEND Memphis Collision to anyone and everyone who needs any collision, body, or detail work.
Best auto repair shop in Memphis!!!! Will refer everyone I know to this awesome body shop!!! Thank you so much Teresa and Chris for your outstanding efforts in getting my car back in a timely manner. Your staffs hard work and dedication definitely doesn't go unnoticed!!!
Memphis Collision of Cordova is the epitome of great customer service! Unfortunately, I've had to encounter their services following two separate auto accidents. I can't express how thankful I am to have encountered such excellent, professional service. From the ladies at the front desk to Chris at the back desk, the service is simply superb. I will not take my vehicles to any other collision place in Memphis. Keep up the great work because it is definitely "first class"!
I am a repeat customer to Memphis Collision because they have my Trust!! They do what they say they are going to do. The service is fast, friendly and have a professional staff. Also I did not have to do anything, they took care of the rental and everything and this made my bad experience much better and less stressful. They do great work and you definitely can't tell that there was ever any damage. Thank you Memphis Collision. I hope I don't have to come back but if i do you will definitely have my business. Signed a very Happy Customer. :)
First off, I had the worst possible experience you can have at a body shop, besides your car actually being stolen. I took my car in with $600 in damage and they returned it to me with $1000 of NEW damage. Go figure. The initial repair was 3 days and the new damage took another 2 days. They had to repair a small dent on my wheel well, and when I got my car back, the headlight was chipped ($500 for a new one) and so was the paint around the headlight, the bumper was protruding about a 1/2 inch and the bumper was not flush. It looked like they tried to put my car back together like an Erector Set. On top of that, I never received a single phone call from a manager or the owner about the terrible damage that was caused to my vehicle due to their extreme neglect. The owner, Mike, never contacted me to follow up and apologize during the 2 days they had my car after they damaged it. He apparently does not take his business seriously and has no integrity or sense of business practice. Any other business transaction I have ever done where the person made a mistake, and in this case a glaring mistake, I have received an immediate apology/remedy and most definitely a phone call from the manager and/ or owner. IT IS UNBELIEVABLE THAT THE OWNER, MIKE, NEVER EVEN CALLED ME!! He didn't even come out personally to inspect the vehicle the 2nd time after they fixed their own damage done to my vehicle. Mike also still lives in the past and believes that good service a person tells 3 people and bad service a person ONLY tells 10 people. He actually said that to me. He obviously has never heard of the internet, where people can tell the ENTIRE world. The absolute worst service I have ever received in my entire life. Do yourself a favor and please tell 10 other people about the bad service from this place so Mike can retain his pride and wishful thinking.