Lowe's Home Improvement
430 S Germantown Pkwy, Cordova, TN 38018
|Mon - Sat:|
Fax: (901) 737-2563
Bike Parking: Yes
Price Range : Average
Specialties: easy returns, free delivery, free haul away, Lowe's gift cards, easy exchanges, free shipping
An employee at Lowe's sexually harassed my wife for over a year when she would go in there. It made her so uncomfortable, I had to talk to the store manager and HR about the employee making kissing noises and calling my wife flirty names. I haven't seen the employee since. That's one isolated incident, and any business can have a bad employee. I get it.
However, I often have a hard time finding an associate to help me. I usually have to search for one, or there are one or two departments that have someone sitting at a desk that can call someone to the other department.
We recently stopped making large purchases at this Lowe's store after I bought a defective American Standard faucet. Lowe's said they can't look up my receipt past 90 days so I can get the warranty unless I know the exact day I bought it on. I just renovated an entire house and spent thousands of dollars at this Lowe's, but they can't help me out with exchanging a $100 faucet. We're done spending money at this location. We now visit the Home Depot in Collierville.
I sent an email requesting that Lowe's contact me after the store wouldn't exchange the faucet, but they never called or anything, so I'm writing reviews.