Coraopolis, PA 15108
Specialties: Gas Appliances, Electric Appliances, Garbage Disposals, Refrigerators & Freezers, Microwave Ovens, Ranges / Ovens / Stoves, Washers & Dryers
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03/29/2011Provided by Citysearch -
We have a Thermador oven that the main board needed repair. We have been without an oven for three months and the entire experience with Action Appliance has been a fiasco. They first sent out a repairman that couldn't even figure out how to take the oven apart. I told them to never send that guy again and send someone out who actually understood how to take apart an oven. They did send someone a week later that was competent and he took away the master control board saying it needed to be rebuilt. There were issues with rebuilding this board because Thermador no longer supported this oven... every interaction with getting the board rebuilt was made difficult by the main customer service person at the company who seems to think it's ok to berate and chide any customer that she doesn't care for. This is the worst customer service I have ever had in my entire life.
So... THREE MONTHS without an oven and they finally send out the repaired board with... GUESS WHO? The same guy that couldn't take the oven apart in the first place. He says it is more than he can handle and starts to walk out the door. I call the same awful customer service woman... tell her that we haven't had an oven in three months and they have to send out someone TODAY that can fix this... she screams at me on the phone... meanwhile the guy is trying to get out the door with the main board to our oven that WE OWN and he will not give it back to me... I leave the screaming woman on the phone and try to stop the guy from going out the door with the part to our oven that we own... he says we haven't paid for it yet and I say I will pay CASH right now for it... but he refuses and the awful customer service woman calls his cell phone saying she will call the police if I don't let him out the door... so I let him go... we still don't have our oven repaired... I will update this report as things play out. BUT DO NOT EVER USE ACTION APPLIANCE... THEY ARE MEAN ON THE PHONE... Their repairmen don't understand how to take the front of an oven off... THEY ARE AWFUL.
05/15/2011Provided by Citysearch -
Right after putting my house on the market, my dryer goes out. Not a good thing to have dirty laundry piling up while prospective buyers are looking at your home. I call Action Appliance on a Thursday. Not only was the own of the company at my home that afternoon, I asked the customer service lady, if they could hold any payment til the next day (payday). They obliged. My dryer needed certain parts that had to be ordered. He ordered them while standing in my laundry room and found that they wouldn't arrive until Saturday. They came in as promised and the owner gave me a call. I was currently kicked out of my home for 2 showings so he said he could come first thing SUNDAY morning!! He was here by 9:15 am. I saw that he was having trouble putting the vent back on and he said that they particular vent I had was awful to work with (I believe it because I AM cheap). He replaced it with one he had in his van. I asked him to let me pay for it and he said not to worry about it! How can you get better than someone willing to come out on a Sunday morning and throws in a free dryer vent. The gentleman was very nice and professional. Highly recommend!! As far as the above reviewer...I feel like you get better customer service when you, yourself are respectful and polite as well.
I received excellent service from this company from start to finish. I. Called and got a friendly woman answering my call when my stove wouldn't work and the weather wasn't permitting grill cooking. I had company from out of town and could they fix it fast. They came the next day, it needed a part in stock and was promptly repaired. The service tech was also the owner and I couldnt have asked for more. I would certainly recommend this company.
Horrible experience. They were contracted to come look at my fridge that was under warranty. I called the store on Saturday who said action appliance was closed weekends. They called Monday to say someone would be out Tuesday. The guy determined I needed a new compressor that had to be ordered and it would take one week. Next week, I hear nothing. I call them Thursday and left a message. Friday they called back and said it came in that day and they could come out the following Wednesday.I stated I could not wait that long and did they have some type of priority listing. I have 3 kids and it had already been 2 weeks at that point. (plus I believe the part had been sitting there and they just didn't call). The rude customer service lady was no help & I hung up on her instead of having a screaming match that would have yielded no results. So they guy came out Wed and after less than 2 hours left (they said it would take all afternoon that's another reason I had to wait until Wednesday). The following day fridge still not cooling. Called the store who said the tech would be out again Monday. Monday came & went with no call or anyone showing up. My husband called and they said the tech quit and they had no one to come out. I contacted the store I got it from who tried to resolve with them. They told the store the guy didn't quit; he just had a family emergency. He asked that we be serviced as soon as he returns. Ystrdy made 1 mth since they first came and I still don't have a working refrigerator or a call from them.Rude customer service and incompetent workers.