All Day Auto Transport
This company has by far the most unprofessional customer service I have ever encountered. We agreed to have our $120K Porsche shipped from Atlanta to Los Angeles in a CLOSED CONTAINER. We received notification of our car being picked up in an open container, and immediately called to ask for a closed transport due to the cross-country nature of the trip and the inevitable road conditions that may affect our vehicle. Well, after numerous conversations where we as CUSTOMERS were accused of lying as to what we initially requested (closed container), we were hung up on and ignored. Our Porsche was delivered last night with visible body damage from rocks and handling - scratches on the tail and minute but nonetheless clear marks from rocks all over the body of our car.
Not only did All Day Auto Transport not provide the service at the price we requested, they treated our requests with disrespect and carelessness. Susan, the manager who generally answers the phone should not be in the service industry. She was negligent and unwilling to negotiate regarding our situation. Never again will I use this company, and I'm going to do everything possible to make sure everyone knows how terribly operational this company works. They have a C rating on BBB - If you care about your money and your car and your mental state of mind, DO NOT USE THIS COMPANY. That is all. Have a lovely day.
DO NOT USE THEM!!
'All day auto transport' booked me with a quote of $975 and 2 days before my car was to be transported, they increased the quote to $1375.
I felt cheated and looked to find another transport company, but 2 days was a very short notice so I was stuck with this company. I went ahead and booked them.
The driver never called ahead, so I contacted him. He said his order sheet read Aug 1rst as the pickup date and he would pick up that evening or go ahead without my car!!. This was very unprofessional. When I asked him why he didnt call me in advance, he said because he was busy!.
My car was damaged during shipment. The driver from ADG transportation had another towing company deliver it to me. I noticed a huge scratch all the way from front wheel to the back. ADG transportation denied it and said it must have been there before he picked it up. He accused me of lying and making him responsible for this damage. He was constantly harassing me with these accusations and threatening to take my car away if I did not pay right away. I had to call the cops who guided me to call my insurance agent immediately. I eventually filed a claim and made him share his insurance information( something he did not want to reveal).
I have proof - inspection sheet before the shipment had no marks on that area, and pictures from before and after shipment proved he did it, so I have a strong case. My insurance company will file a claim and fight that his insurance pay the damage.
I called the broker (all day auto transport) during this event and they did not pick up my calls or call back.
This has been the worst experience with any customer service I have ever had. After paying ~$1375 for car transportation, one would expect a more professional driver and customer service. I have tried to contact the broker about this many times but they have not responded yet.
I hope no one gets in this messy situation and never uses this broker and transport company.
All started off well working with a Ms. Kim B. in arranging transport for a vehicle. We agreed on a price and date and payment terms. The vehicle was schedule to be picked up the following day before end-of-business hours. We agreed it would be Cash-On-Delivery. I waited an hour and a half for a call from a driver. Never got one. I called my client to see if they accidentally called him. They didn't. But he did inform me Ms. Kim B. had contacted him and demanded he pay a $150 deposit. (Funny, her e-mails says ADAT will never request a deposit up-front...) I then proceeded to call Kim B. I was promptly greeted with her voicemail. After doing some research online I came upon 7-8 different phone numbers. I called every single one and eventually made contact with a Charlie. He was of no help. Seemed to be a stand-up guy but I never heard anything back from him. After explaining to my upset customer that their vehicle would not be delivered as planned I gave it up for the night and figured I would have better luck in the AM.
I have called Kim's direct line (239-307-5197) 25+ times throughout the morning, no answer. I called the corporate number (866-824-8189) and was greeted by a Lauren. She was rather stand-offish and told me Kim was in the office but was, naturally, "On the other line..." I have called Kim's direct line several more times to no avail. I am extremely disappointed and will be pursuing this matter to the fullest extent of the law.
I also referenced a previous quote I had received from this "company" and noticed the Invoice#'s are exactly the same: 497027-NQ
I transported 3 cars with all day auto transport from Las Vegas Nevada to boca raton Florida back in July . I almost never leave reviews on companies but I thought this was appropriate based on how clutch this company was . I spoke with Sierra with adat and explained to her I got a new job with a small hedge fund down there and I needed to move in less than a week , so after packing my life into boxes , Sierra had my vehicles loaded on an enclosed hauler the very next day and rushed down to boca in 3 days . I would highly recommend all day auto transport !
All Day Auto found me a carrier for the exact date I requested and were very quick about it. Customer service was awesome and they helped me with everything I needed! I would definitely reccomend them. And I would most definitely use them again. Thanks guys!
Great Experience! Shipping my car from CA to NY was a very easy process. Mimi in the sales department was very helpful and made the process very simple. She provided a price, an estimated pick up time to be within 48hrs and delivered within 7-10 days. She exceeded these expectations by having the vehicle picked up within 24hrs and delivered in 7 days. Anytime I needed an update she was there to provide me with a status. My car arrived in great condition and would definitely recommend ADAT to friends and family!
It was my first time shipping my car and I was nervous about the entire process as I needed my car on a certain date. The customer service was great, the price was fair and I was charged what they quoted me no surprises. My driver was on time and overall the experience was great!
Terrific experience! This being my second time transporting, the difference in using All Day Auto Transport compared to the company I opted for the first time around was night and day. With my first transport company, I paid an upfront deposit and my vehicle was never transported nor was my money ever refunded. I don't mind paying for a service as long as I am not being blatantly lied to! My first phone call to All Day Auto Transport was informative and explanatory. In customer service alone, they are a top notch agency. The actual transport of the vehicle was impeccable, if I ever had a question about the status of my vehicle they actually took the time to call the driver for me. They were consistent with updating me regarding my order. One of the primal things to understand about this industry is that you are speaking to brokers not the drivers that own the trucks. With that said, you have to be willing to pay the drivers what they request for the route; this is a service not a charity. All Day explained the entire business to me as well as the process. They were efficient, understanding, and more importantly, they do not require their customers to pay any upfront deposits!!!
I really had a phenomenal experience with this company and have since recommended them to anyone that is looking to transport their vehicle(s.) I am always looking for a bargain but, I would much rather know a real price and this company gave me that. I have read horror stories regarding people that use transport brokers and they are drastically lied to. All Day Auto kept me updated, informed, and they were always available to take my phone call. You can find a plethora of companies that are willing to lie and take money upfront. All Day Auto Transport is legitimate and more importantly, honest!
I used All Day Auto Transport to ship my Bmw from Fort Lauderdale to Seattle. This was really an easy transport, for my job I move every few months and always have to ship my car. So I have had a few bad experiences but All Day Auto Transport really was excellent. The cost was $1200 which I thought was great for a 3000 mile transport. I would recommend them highly
AVOID THIS COMPANY AT ALL COSTS! All Day Auto Transport has callers and texters out of Miami, FL AND New York that continually harass you with texts like "Do you still need to ship a car"? I have NEVER needed to ship a car, and have never requested to do business with this company. Today, I called them to request YET AGAIN (fifth time) that they remove me from their spam texting lists. Each time I've called and politely requested removal, they assure me that I've been removed. But today, after getting into a heated conversation with yet another one of their reps, they harassed me with dozens of text messages and prank phone calls, also leaving spoof voice mails, all evidence which I will be forwarding on to the Better Business Bureau and Boardman OH as well as Miami FL Police Departments. One of the last texts sent by them called me an ***** and I would be glad to provide ALL of this evidence to you as well. The nerve of this company is appalling and they need to pay for it. I had to pay to have my phone number changed today and I want this company to pay for it. I have LOADS of evidence that this company has harassed me, and LOADS of evidence of my contacting them requesting to be removed, going back as far as early 2014.
I shipped my car from Florida to Arizona without a single issue.
This was my first time using a transporting service and I have to say I got lucky.
They have a great staff that is very customer service oriented.
If I ever have to transport a car I'll use them again for sure.
Terrific Service, Go For It! I initially looked into using you all, fully expecting your prices to be way out of my league. But for $690 you transported my car, on time and without a scratch, from Dallas, TX to San Diego, CA. That is more than fair; it would have cost me more than that in time off and gas alone. Your entire staff were professional, friendly, and great to work with. They were there all day & Jenna, the sales rep you have, is a gem. She answered all of my questions and put my concerns to rest. Had a great experience with you all. You helped me out in a bind and I will definitely be using you again. Dan
Great company, It was a sigh of relief to know that I wasn't over charged like some other companies I've dealt with before. They took excellent care of my vehicles, and was on time. What more could I ask for? Bottom line all day auto is a trifecta of greatness.
me and my wife thanks you so much from Oregon.
Mike & Maggy
HORRIBLE! Worst customer service I've ever experienced. I have been trying to get reimbursed on a cancellation since April. I have all the back up to prove I cancelled in the amount of time, have called and discussed with Daniel the manager, he approved it and said he was sending a check (in August!) and now when I call, the company won't take my calls since they have caller ID. Daniel, the manager, and everyone there places me on hold and won't come back on the line. It's ridiculous. I complained to the BBB and now All Day is claiming that there are no refunds. Hello All Day - I have the proof you were in the wrong. We went through this two months ago and now their stance is 'let's ignore the customer' instead of dealing with the issue.
All Day Auto Transport did a great job in shipping my vehicle. I would most definitely use them again. The price they quoted was fair and never changed. I was shipping my car cross country from Fl to Ca and the carrier made it their in 5 days and was also very professional. Call All Day Auto Transport if you ever need to ship a car. I WILL!!
The transport of my bmw went very smoothly. I will be calling Justin from all day auto transport for any future shipping needs. The driver was on time and very friendly. I appreciate the great customer service and will be recommending All Day to anyone I know is shipping a vehicle.