Bill's Muffler Shop & Auto Repair
1004 S Main St, Copperas Cove, TX 76522
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1-1/2 hrs to patch a tire. I went out back to see what was taking so long and saw that my truck was on a lift, 8 feet high. The guy said he was "checking the front end". I told them get my truck down and put the wheel on, 15 mins later they finally brought it out, with the passenger side facing away from view. Later I found that one of the lug nuts was missing, and 2 of the other 4 weren't even hand tight. I read some google reviews, and they had done this to at least 3 other people. I'm positive they intentionally sabotage customers' vehicles so that they can charge for repairs. Cowardly scum- all of them.
I took my car in for repair and I didn't agree with the diagnosis that I needed a new Engine. I went to pick the car up and it hadn't been put back together. Engine parts were on the floor of the car. Then I made the terrible mistake of voicing my dissatisfaction in front of other customers and the 'owner' (I think) began yelling at me and cursing at me and came toward me to the point where the lady behind the desk stepped in front of him. I towed the car to another shop where they replaced a gasket and now it is running great. I wanted to rate them zero bu it won't let me.
This place could improve by providing accurate diagnoses of repairs needed. Also, if the employees or employer has no people skills, have them stay away from customers.
I stopped in for an alignment and set the basic parameters for the &quot;you don't do anymore then what I ask without consulting with me first conversation.&quot; Eventually, I was told that if any worn or broken parts prevent them from completing the alignment I would be charged 40 bucks if I did not have them fix the parts. Furthermore, I do not believe I would had been told this unless I specifically asked. After asking for my keys back and explaining that this fee seemed too high, I was given subtle attitude. Based on my experience, go somewhere else.