Wonderful services, answered calls when called, answered questions greatly can't wait to find out if I will reside here...;)
Filled out application online , paided the $28 application fee only to be emailed back saying " oh btw , we require a certain amount monthly minimum income to qualify for this apartment " what the hell ? That's something you disclose before taking ones application fee. Had It been disclosed there was a "minimum" income requirement dushbags , id of saved myself time and $28 dollars , that they informed me was not refundable. Yeah ! Your company sucks and I'll tell anyone who will listen. Melanie manus.
I have been renting from stevens for the past year needless to say they were great in the beginning but 6 months ago i called bc of water issues in the basement. It flooded and had someone FINALLY come out after almost a week and was told they need to build a french drain around the house....well that never happened which later on my ceiling fell down there and when it fell it was COVERED IN MOLD!! They had the first contractor come out and I was standing right next to the contractor while he had stevens on speaker and he told them its black mold and they told him to tell ME it was MILDEW!? 3 WEEKS later they finally had a DIFFERENT contractor come out and they were the worst messed up electrical down there and even though they demolished everything down there the mold is far worse than I thought...its on the joints holding up the top floor all over the concrete walls and one wall where there has been so much water damage due to them neglecting to fix it that the CONCRETE wall holding up the front of my house is BOWED in! Needless to say they try to fix a problem but they dont deal with the issues in a timely manner and it makes matters worse....I would not recommend renting from them I only extended mt lease for 6 months to save money to get the HELL out of here!!!
Unnecessarily unprofessional. Trying to speak to this company or its employees can be exhausting. They talk over you and will not allow you to finish your questions or thought. Paperwork is not kept properly filed and separated. They will blame you for any problem or mistake they make. If you absolutely have to do business with them, ask to keep and see all paperwork. Awful.
Talked several times with what seemed to be a service in a different county who kept wanted me to give them credit card info and fill out applications with way too much personal information. asked several times to talk directly with a local agent only to be told they would call be back. Again someone from what sounded like another county returned the call. Way too much internet scams out there to deal with a company like this. Then when I read other reviews about as much as $2000. added to their card without permission - I say SCAM - BEWARE
Ant issues since we moved in (over a yr ago) now my problem, contractor "fixed the shower" the entire shower unit wobbles and sways in the wall, laminate floor is coming up, bath floor bows to the point my appliances are beating each other, doors wont seal, laminate floor is separating...... there's more. . . . .
This place is AWFUL! The girl that answers the phone doesn't know what she's doing. I was told that I didn't pay my application fee ( I did ) and had to email copies of my receipt. So, KEEP YOUR RECEIPT. After that I received an email from Elliot saying "Your application was not accepted because its showing you had a balance with another landlord" and nothing else not thanks or let's try to resolve the problem, NOTHING! He is very unprofessional! I emailed him back asking who it's saying I owe money too and how much?... I even emailed him saying I would pay whatever it showed off plus 3/4 months rent in advance haven't received a reply. They don't care about people or what to help you. Do NOT list your home or try to rent from this company! Thanks, Jeremy Richerson
DO NOT RENT STORAGE UNITS Terrible place to rent storage units from!! Got to building to access code an pay unit an they did not have my unit after calling ahead an saying they had. They found us a unit got to unit an had to call police due to people living in their units doing meth. Moved out of their units an was waiting on our deposites for over a week called back an the lady (which I could barley understand) said that we for fitted our deposite for not giving them a notice after talking to them numerous times letting them know we were moving out an nothing was mentioned about them needing a heads up! Needless to say found out how they run their business....by taking advantage of people !!!!
The woman that runs the office is one of the rudest people I've spoken to. Not sure how they get any business at all. Also, every tenant of theirs I've talked with only has negative things to say. Very unfriendly and unprofessional. Do not recommend.
Google reviews for soards apartments in cookeville Tn. And then google for other apartments for rents.nuf said.