620 S Jefferson Ave, Cookeville, TN 38501
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I actually called to ask about the difference in acrylics and solar nails because I wanted the least harsh nails because my nails are thin and asked if someone was available for me to speak with. To my complete shock I was informed no one there had time to talk to me so no one would want to take time to answer me or call me back. How rude and unprofessional!!!
If you want to spend all day getting your nails done, then this is the place for you!! Even if you have a set appointment time, you'll sit in a hard chair waiting for a VERY long time. Medi was doing my nails and I would call and schedule appointments. Never once did I ever get in on time. Once I sat and waited for 1 hour and 35 minutes from the time my appointment was scheduled for. She did 2 other fill ins and 2 pedicures. It's every time I schedule an appointment I have to wait for an extended period of time. She is either with walk-in customers or she just isn't there. I guess all of her partying that she tells her clients she does, you can't have morning appointments with her. The last appointment I had was at 10am. I waited until after 11 and she never showed up. The rude owner never said anything to me except at 10:25 he told me she was on her way. Well, she's told me she doesn't live far from there so I know it doesn't take that long to get to the shop. I walked out because I was tired of waiting. Generaly she did good work, but when I would take her nail art I wanted, she did it her own way and at times it didn't look like what I wanted or she wouldn't listen to what colors I wanted and did what she wanted and I got tired of listening to her personal problems and her talking about partying and drinking. I am very very disappointed on the shop's lack of customer service and that they can't even keep appointments that are scheduled in advance.