TNT Appliance Repair
122 Stanley Carr Subdivision Rd, Cookeville, TN 38506
TollFree: (877) 293-4063
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They came out for a Lowes service and I was so insulted. We purchased a floor model that apparently had been damaged, and accused us of breaking the unit which we did not do. The service technician said he was wiping his hands clean as he wouldn't get paid, JUMPED over the top of my dryer, and literally ran out the door. I understand you may not be able to service the unit for concerns you will not be reimbursed, but have a bit of courtesy with the customer. Completely unprofessional. Don't waste your time.
They just left here (to do a service call for a Lowes new dryer) and WILL NEVER come back. They refused to even look at the machine after stating that it was the vent causing the grinding and they didn't get paid for that. They were rude, arrogant and useless. Lowes had better find better service reps for warrenty work. I had to give a star rating to get this saved but there is no minus stars
I was given an appointment with this company to have my refrigerator in our motor home repaired. They called to confirm a Monday appointment on the Friday before. I waited all afternoon on Monday for them to arrive. I called and left messages twice the later it got. No repair person arrived nor were my phone calls returned. I sent them an email that night. On Tuesday I received an email back that said the appointment was rejected because the refrigerator was in a motor home. I can't believe that they never bothered to call me and explain. So I wasted an afternoon and my refrigerator is still not working. I will never use this repair company again!
The business TNT, 284-0044, with the exact phone number listed is the business that came into my home. They told me what they would do for me, before checking the problem out, which I found out meant, they would do something, but if they had to educate me; I would have to pay them. The women tech finally after I would not take no for an answer suggested a new board for my range, (without actually knowing if this was the problem) and said if this didn't fix the situation, then I would just have to live with it because they have their notes and gages. I told them that I would not have to "just" live with it! The man with the women tech became defensive with a definite chip on his shoulder, made a remark and stomped out of my home! Whirlpool had my back on this, and I knew something was wrong, and I expected them to find out how to fix it. They couldn't find the problem and didn't even try to work with me. They didn't want to hear what I had to say. I would have been a good source of information to nail down the problem since I happen to be the one using the range! They stomped out of my home saying, "we can't make this women happy." No doubt they will expect Whirlpool to pay them for insulting me. I was also informed that they peed in a cup and is something they must do these days to get their job and all about their years of experience, which didn't do a thing to actually fix the problem. I had to listen to all this but they (women tech, and man) would not listen to me! After trying to explain the problem and going through the trouble of heating up my range to show them what my range wasn't doing properly I was dismissed, and I was even expected to pay them! Only one test did they do with their gadget. The women tech held up her meter and said, "see it has the right temperature." The thing is, that wasn't my problem! Over and over when they would show me, with their little meters different temperatures, I would have to say again, "That isn't my problem"! If I were to tell my worst enemy about these two, I would sit that person down, and we would have a conversation, let alone a friend. No, you don't have to sit there and take it. No, you don't have to fear what will be reported to the company waiting for results on the condition of your appliance and whether they will fix it. No, to a lot of things I put up with from these two! Whirlpool sent these people to me, and I have also informed Whirlpool never to send these two to my home ever! The next day a repair man from Appliance Mart came into my home in a professional manner and did a few tests. Within minutes, I was told that I do have a software problem, and he then ordered a new board. That was all it took. They can say what they will, but I never would have gone to the trouble of doing this but felt like almost a hostage depending on what they decided to tell Whirlpool. I'm just glad I convinced a helpful women at Whirlpool to send someone else. I am giving the women tech the benefit of the doubt here, but I think she might have tried harder to actually help me if not for the man with her. This is my opnion and not meant to hurt people but to help someone else. No, you don't have to just take it.