Buck's Plumbing & Sewer Service
Cookeville, 38501, Cookeville, TN 38501
Phone: (931) 852-1157
TollFree: (800) 351-1111
Buck's Plumbing and Sewer Service
So lets talk about Bucks Septic pumping. As someone who has worked in this area I can speak with experience on my side.
So two days ago, Tuesday, I spoke with Bucks Septic pumping and scheduled an appointment for Wednesday after calling a few business' to get the prices. I thought $250 was high but after answering some questions by phone I felt I made a confident choice, "They got their ducks in a row asking questions."
So Wednesday comes and the Buck's Septic Pumping Technician John called asking to reschedule for Thursday due to me be the only one in Sparta needing a septic pump and someone else was scheduled for Thursday too in Sparta so I agreed because the weather was very bad.
Bright and early I get a phone call at around 8 Thursday morning so after missing the call I call back and it's John and he is on the way. John pulls in and I meet him in the front. I walk him back to where I have already dug up the front lid to access the septic. John tells me that he can't open it without calling for a tractor to open lid and it's around $500. I laugh and say that's not happening. So John goes to the truck and gets a large rebar hook and large chipping bar (In my head I screaming there is no way he is going to chip a corner off and stick the hose in)
So John asked me to contact the company back because they dont like sending him out for free. So for about 45 minutes I tried to call their office like 10 times.
I spoke with a very nice sounding woman which sounded like the one from before. I explained the situation and that I was not going to pay $500 because there company did not have the equipment to do the job. She tried to explain the dimensions of the lid and I explained to her that I knew them and I used to open them all the time. I asked her about them charging me $90 for doing nothing and she said it was what they charge for a service fee until they came back out. I told her that she could bill me.