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Buck's Plumbing & Sewer Service

Map & Directions
(1 Review)

Cookeville, 38501, Cookeville, TN 38501

(931) 528-1157

OPEN NOW
Today: Open 24 Hours
58
YEARS
IN BUSINESS
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Hours

Regular Hours

Extra Phones

Phone: (931) 852-1157

TollFree: (800) 351-1111

Services/Products
Septic System Repair, Septic Tank Cleaning, Drain Cleaning
Brands
Bradford White, Commercial, Residential
Payment method
master card, visa, discover
AKA

Buck's Plumbing and Sewer Service

Categories
Plumbers, Boiler Repair & Cleaning, Plumbing-Drain & Sewer Cleaning, Septic Tanks & Systems, Sewer Cleaners & Repairers, Septic Tanks-Treatment Supplies, Sewer Contractors, Water Heater Repair, Plumbing, Drains & Sewer Consultants, Bathtubs & Sinks-Repair & Refinish, Garbage Disposal Repair, Leak Detecting Service, Sump Pumps, Pumps-Service & Repair, Septic Tank & System Cleaning

Reviews

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Jeffrey B.

03/02/2017

Overall
Expertise
Professionalism
Promptness

So lets talk about Bucks Septic pumping. As someone who has worked in this area I can speak with experience on my side.

So two days ago, Tuesday, I spoke with Bucks Septic pumping and scheduled an appointment for Wednesday after calling a few business' to get the prices. I thought $250 was high but after answering some questions by phone I felt I made a confident choice, "They got their ducks in a row asking questions."

So Wednesday comes and the Buck's Septic Pumping Technician John called asking to reschedule for Thursday due to me be the only one in Sparta needing a septic pump and someone else was scheduled for Thursday too in Sparta so I agreed because the weather was very bad.

Bright and early I get a phone call at around 8 Thursday morning so after missing the call I call back and it's John and he is on the way. John pulls in and I meet him in the front. I walk him back to where I have already dug up the front lid to access the septic. John tells me that he can't open it without calling for a tractor to open lid and it's around $500. I laugh and say that's not happening. So John goes to the truck and gets a large rebar hook and large chipping bar (In my head I screaming there is no way he is going to chip a corner off and stick the hose in)

So John asked me to contact the company back because they dont like sending him out for free. So for about 45 minutes I tried to call their office like 10 times.

I spoke with a very nice sounding woman which sounded like the one from before. I explained the situation and that I was not going to pay $500 because there company did not have the equipment to do the job. She tried to explain the dimensions of the lid and I explained to her that I knew them and I used to open them all the time. I asked her about them charging me $90 for doing nothing and she said it was what they charge for a service fee until they came back out. I told her that she could bill me.