WORST bank ever. NOT helpful. I suggest to anyone using this bank AVOID the main branch on broad street in Cookeville. They have left me with OVERCHARGES when it was there error so I was negative in the bank and they said " sorry can't refund you"!!! ITS YOUR BANK MISTAKE!!! And regions whole mission is to PUT THR CUSTOMER FIRST?! Yeah. Right.
My husband and I gave this bank 5 stars because it deserves five stars! We have been extremely shocked at how the employees here are so genuinely interested in you. Whatever we need, they make sure we leave happy. Becky, our loan officer, is such a sweet person. She has helped us countless times, and she has always been extremely friendly. That's not all.. we continue being impressed with how quick she and all others we have done business with there have gotten things taken care of. They also gave us the best interest rate any other bank was willing to give. We are so thankful to have this bank as OUR bank..we gladly drive from a neighboring city because it truely is the best bank we have ever done business with.