I have had H & R block do my taxes for over 15 years and this year is my last. I had Venus Vaughn Arthur do my taxes this year and the IRS sent me a letter informing us the insurance was not done right. I spent over 400.00 and it was a mess. I am having to have them amended at Liberty tax beacuse no one at H & R could help me before the IRS dead line. I have to say that was a good thing for us because the man at Liberty tax (5353 Fairington Rd) really helped us. He even came in on a Sunday for us. We also found out that Mrs. Arthur did not even staple a copy of our tax returns together for us. She put a comparison copy in our envelope. So now I have to try to find somebody to print us a copy because this office is closed for the year. So no I do not recommend this them at all.
They may have a lot of clients but they are all about money. It's a very bad office and stinks like cigarettes. No one should have to beg for an appointment. Choose wisely before you hand over your information. Customer Service is very poor. Website is a joke. Office staff is very hateful. If you can't treat someone with respect you are in the wrong business. My tax accounting was Patricia Kepner. I will be reporting this to the board in ATL. and BBB too.
Bad place to get your taxes done there. I ask Patrica to go over my taxes and she said they don't have the time. When I ask why? She said they have over 5,000. clients and they just don't have the time to review it with me. I said for real... Then she said, I'm Being difficult client. How am I being a difficult client when I just want her to review it with me and my husband.
Certified Tax Professionals with years of experience. They actually know what they are doing!