I have had very good experiences with this particular panera and I have had poor experiences. The food is always delicious but the service varies. I go through the drive thru most of the time and I have noticed the experience inside can be very different.
The people at this KFC are unprofessional and disrespectful. I visited there Friday, February 2, 2018. My first problem, I pulled up to the drive thru window and a recording stated that they were closed and then someone comes on to take my order, but after I waited in line for 15 minutes I was told that my order was not placed. The drive thru attendant asked what I had ordered and I told her I had ordered an 8 piece grilled family meal. I was rudely advised that all they have is crispy chicken and that the grilled chicken oven was being cleaned. This is 9pm on a Friday night. This place closes at 11pm. They are umprofessional and rude. I will probably NEVER visit this KFC or any other one. I refuse to spend my hard earned money at a business that it is acceptable for their employees to be rude and expect me to buy what they have vs what I asked for, and this person stated that they were the manager, when I asked for the manager. For the record I would never hire that young lady in a management position.
The Organic fresh Mexican food served was a step above and beyond the local competing Mexican eateries.
We all have come to know and know the restaurant line but this new location left wanting to never return. It was the first time I ever had food so bland and tasteless. I felt like my entire meal was made for someone suffering from hypertension. No bueno! I may give another chance but it won't be for awhile. Please keep in mind if you plan to visit that they are located in the same plaza as Starbuck's which already causes a parking nightmare.
Excellent Staff, Chicken was Hot and Delicious and Atmosphere was good. My favorite spot to go whenever i want some Delicious Chicken
The manager, Grey, goes out of his way to make you feel comfortable and want to return. My green tea and bagels are always consistent and to my liking.
Needs to do better. First it looked kind of dirty in there, employees did not wash hands but just immediately put gloves on.... no soda flavors in the fountain drink area. I should have just went to the one not to far away from there. The only reason I gave 2 two stars is because the people were nice. Overall #smh
I use to come for lunch a lot since I work very close. However today was awful. They was a leaky ceiling dripping into a full can overflowing into the line area. The meat area was not appealing. The cookies were extra dark. The ice machine gave me a few huge black chunks. The gentleman working did not speak english. It was hard for other customers to order something simple like "Soup". He had to wait for the other worker to return. He blew on his gloves to open them. Gross. He reused the same gloves after taking them off at the register. gross. The older lady there is very cheerful and fast. Shes the only positive of the visit. I took my food and bottled drink and left quietly. Unfortunately, after today and looking at the health grade about not proper temps ect. I will not go back to this location.
Really disappointed in them today took my 2 grand babies and spent 26 dollars to hear them cry cause they didn't understand why the play ground was locked ask to unlock was told it should be unlocked when wasn't was told by same manager no key when we asked for a high chair they unlocked it to get one really felt unwelcome so called the we care number and the manager was called to ask why and she said because of a problem with room smoked up and that was untrue and on top of that 2 boys were told no boy toys so they were giving girl toys and when I complained they brought them boy toys REALLY.
The owners here always remember us. They are very friendly and the food is always good.