I have visited this salon a few times because it's close to my house. I have never had a bad experience here, but they need to work on their quality of work. After about 6 days my natural nails always chip or break even with the gel polish. I'm not sure why but overall I like going here. And I will continue to do so!!!!!
Nice atmosphere, but it took an hour and 30 mins. for the pedicure, and then they sat me down for another 30 minutes to get a manicure, until I got tired of waiting and left. They were not that busy, so I don't know why it took so long. Furthermore, when I got home and looked at my toes, I was highly perturbed. I could have done better than this myself! Very messy.
This salon only favors long time clients. My gel nails done by them was not as beautiful as I expected. Less than two weeks later went there to have them removed and had manicurist shove an unapplied gel nail between my real and fake nails to remove. I asked her if she wasn't suppose to soak the nails first (my first time doing fake nails) and she said only if I had done SNS nails. Meanwhile, the owner is soaking two clients nails and taking her time to do the job. Everytime I have gone there it has always been a rush job while long time clients are favored. I know they a longtime clients because of the personal way owner greets them and talks to them. Find a salon where every body is treated with favor.
I went here on a Sunday afternoon, first customer of the day. I let Cindy do my sns nails. When I tell you she did a horrible job. At first she started out really good but when ppl started to come in after me, she lost focus, and started rushing. She left my nails all lumpy and bumpy, didn't even bother to buff my nails out. When I mentioned it to her she pulled a fast one and tried to act as if she didn't understand what I was saying to her. I WOULD NEVER EVER GO BACK TO THIS SALON EVER!!!!!!!!
Absolutely the WORSE mani/pedi I've ever received. The lady painted my nails in such a manner that one would've thought that my 12 year old NEPHEW painted them. There was polish on my fingers BEHIND and around my cuticles and all around the bottom of my finger. And when I complained, the man (I believe he's the owner) had the audacity to get an attitude as if he was doing me a favor. Now I see why they try and make you pay BEFORE you're finished. That was my first time and my LAST time. First impression is a lasting impression. I'll drive 30 mins to another nail salon where they do great work before I drive around the corner and go back there.
This was always my go to nail salon until they got really popular. The care and time that used to be given to the customers has lessened. It's about get them in and out as fast as possible. Their equipment is new and the location is clean. They do practice proper tool sanitation so I never had any worries with that. If you don't mind feeling rushed then set an appointment here.
NEVER GO HERE! I spent $50 here on SNS and and tips and it looks like a 5 year old did it. I asked for French manicure and all the polish was uneven and then she put black underneath the white to try and help things and made it worse. I had an appointment so I had to leave when I came back to complain, they refused to give me my money back so fix the situation for free. Bad customer service and nasty attitudes. Anything outside a regular mani pedi they won't be good at.
I've been going here for 10+ years & will never go anywhere else! I love Tom & Lee & I recommend them daily! They do amazing work & they still amaze me everytime!
Love on the edge nails, been coming here for years, Bill always takes care of me. Not too busy and always do great work.
I will never go bk. The mother Cindy tries to over charge you, when I went I wanted Almond shape she said extra 5 ok cool with full set came back and said the lenth I want will be an extra 3 with the set starting at 22 I was ok at that point with the price. When she started shaping my nail i became nervous and questioned if she was sure she knew what i want, obviously she didn't cause she had her daughter try and fix what she already screwed up. By the way her daughter is sweet but couldn't fix what was already a disaster.