Summerset Apartment Homes
50 greenleaf road, conyers, GA 30013
Parking: Lot, Free
Wheelchair Accessible: Yes
No coupons available
The property itself is great. The front office staff is courteous and accommodating. However, the Maintenance Manager Wayne is extremely unprofessional. We called with a maintenance request to fix our air conditioner earlier that morning while the office was open... Yet no one came... By 6pm that day, our thermostat read 82 degrees... We have a newborn baby only 2 weeks old that currently has a heat rash all over due to the heat indoors... Because of this circumstance we attempted to call in an emergency maintenance request after hours to get some relief... The maintenance manager Wayne responded with a phone call and told us this was not an emergency. That's why no one came that day and that no one would be here to fix the air for another 2 days when they are working... Then when I proceeded to explain that we really needed someone to come out because our baby was breaking out and getting sick he said he lived an hour away and was not coming out because he didn't think that was an emergency... Then he said he was done with the conversation and hung up... He is extremely unprofessional and something should be done about him... Oh and if I have to take my newborn son to a hotel or a hospital if he gets sick, I will be sending Mr. Wayne and the apartment complex office a bill... Maybe then Mr. Wayne will see this as an emergency....