Great service! Extremely knowledgeable. I am very happy with my overall experience as a customer! :)
I visited Nissan Conyers on May 6. Before I could describe what I was looking for, the sales rep. stated she didn’t like to waste her customer’s time and she didn’t like to have her time wasted. This was the beginning of her spiel about credit and how I shouldn’t worry because she would help me out. FYI: I didn’t ask about credit. I have fairly good credit.Once in her office, she asked for my info to run a credit report. I told her I wanted to talk about their inventory first. She stated, they (Nissan Conyers) preferred to pull the customer’s info before going through that. They did this to avoid showing customers cars they weren’t approved for. Reluctantly I agreed. But before I signed the form, I verified that they would only run it once and through one establishment. I didn’t want numerous hits on my credit. She assured me, unlike other dealerships, they only run your credit once through their Nissan bank.After running my credit, she pulled a used car with all the bells and whistles. Only after I declined the car did she ask me what I was looking for. She then pulled a car I liked. When we got back to her office, she laid out that car’s numbers. However, it seemed whenever I asked her a question she had to call a coworker for answers. Throughout this interaction, I declined several times and each time they lowered the monthly payment. Eventually I thanked them for their time and left.Later I noticed 3 auto loan inquiries on my credit report: Conyers Nissan, NMAC, and Suntrust Auto Dealer. I immediately called the dealership. The guy I spoke to acknowledged my credit had been run several times. He then listed a name I hadn’t yet seen on my credit report. He told me he would relay my concerns and information to the representative I worked with and the manager on duty that day. I haven’t heard from anyone.
I wouldn't shop here again. Everything went great until I got to sign the final contract and I saw how much I was borrowing. Almost $11,000 for a Motorcycle that costs 5600 dollars. That's almost double the price in dealer fees and their maintenance/warranty fees. What's the freaking point in buying Maintenance and Warranty if I can just buy 2 motorcycles for the same money? The worst part is that every time I tried to negotiate down, they only wanted to take off a few hundred dollars. All of that was just what I was borrowing before interest. Don't believe them if they tell you that they have a certain vehicle. I called about a posting 3 days prior. I talked to a salesman a total of 4 times. He told me they have the 2016 motorcycle right there and he even said that he was "looking at it right now." When I got there they didn't have it. They had a slightly more expensive 2017 version that they didn't want to offer for the same money. I drove an hour and wasted another 5 hours haggling.After so many hours wasted, I felt cheated and disappointed at the management who refused to cooperate in an absurd situation. If you do decide to shop here, I hope you have a different experience, but pay attention to the final price. NO ONE should pay for dealer services/fees that cost as much as a SECOND vehicle you're buying (before interest.) That is outrageous.
If I could give less than 1, I would. This business preys on the poor and desperate. They practice predatory lending, with high interest rates and inflated car prices. The cars are not worth what they charge. The owner Bobby should be ashamed of himself. This business needs to be shut down. He does not care about your safety or well-being. DO PATRONIZE THIS BUSINESS.!!!!! He is a crook who trades cash for trash. He lies about fixing your car, and ignores you when you ask him to honor the warranty and fix your car. I beg you to not waste your time here. Every experience is the same.
Bought a car from them. Had the car for 4 hours and the transmission started leaking. Brought the car back .they said they fixed it. It supposedly was a trans seal.I was reassured the car is driving like a charm. Picked up the car the next day and the car would not go above 50mph. Took it back again. I was told "well I know I have to change the transmission." well that is not what you told me.you said the car was driving perfectly. Just left the car with them. They can sell it to another dummy who deals with them. Deceptive business.
Before I went to the dealership, I did not read the reviews... However, I beg to differ !!! I had been to a couple other dealerships and either they wanted to charge me high car payments or I didn't make enough... I was so frustrated, and almost gave up hope, until I ran into this place... I got a 310.00 car payment for only 2yrs... I didn't have the whole down payment and they let me pay the balance 2 weeks later... I love my Ford Focus... get your own experience!!!
Helped me get an affordable payment with a decent car. Bobby was so easy to deal with and Mike was off the chain crazy good. Visit these folks for a decent deal...
I have had the best car buying experience with 5 Starr Auto! The staff know you by name, treat you with respect and are willing to help you in anyway possible. My grandmother was in car sales for over 20 years and she is very impressed by the customer service offered from 5 Starr!! The salesman Mike is AWESOME!! I love the receptionist too! Bobby is very hands on in talking to his customers whenever they need anything. I recommend everyone in the market for a used car to go to 5 Starr Auto!
Worst experience ever not professional at all put a motor in the car didn't even tighten up all the bolts car wasn't even ready when they told us it will be ready and they knew we were on our way scared to let them do anything else even after they promised us a free oil change it's not even worth it
I recently went there looking for a particular car I had seen on their website. However when I got there the car was there and as described but I saw another car that fit my budget and I just knew my son would love. The staff were so helpful and worked with me. The car has not had any problems and I purchased it as is. It is a Mustang and I love too. I drive more than my son does. The young lady who actually does the paperwork (can't recall her name) she is exceptionally nice and professional. I would recommend anyone looking for a good car and great price to give this place a try.