I came in here from an auto accident and they were extremely particular about every piece of information needed. The front desk attendant(Eric) was very impersonal and after having some issues with not taking my identification he checked with his supervisor to whether it was an acceptable form of identification. After being declined I asked him if another form of identification would be acceptable and he informed me with his supervisor 10 feet away that she would say the same thing after politely being asked to check with her. I had to press him nicely to ask her. The supervisor was congenial enough to explain to me the situation after she made the initial effort.Hours later I came back with the required information and the supervisor looked to be out for the day. I had troubles finding my credit card and tried to use a relatives(that had been in there hours before). The same front desk attendant looked at my credit card and started smirking and explained to me that he wouldn't take anything with my name. I returned with a credit card with my name on it and slid it on the counter. The front attendant smirked to his coworker next to him.Minutes later after filing out the paperwork as I was in the mood to just do the inspection and drive off he confronted me in a very close manner asking me if "He had upset or insulted me?" At this point I felt like he was baiting me and told him to do the inspection, give me his name and the corporate number, and hand me the keys. He promptly brought the subject up of upsetting me several more times without a supervisor present outside within a very close personal distance and I directed him to finishing the walk around so I leave.Upon inspection, at first he failed to note key scratches with writing on the fuel door until my mother came(the same person who'd came in with me prior) and did an inspection herself and mentioned it to him. Promptly after he passed it.I was then given the keys and he explained to me he was hired for "Customer Satisfaction". Explain to me what a young kid not looking a day over 20 understands about customer service. I'm a much older person that did not appreciate the work ethic of someone who had been working there "3 months". What a joke. I have been here several times before and had good experiences. But this time was a joke.. It must be nice to give impersonal service and read a script all day long. I will speak to the supervisor in charge of this shortly(as she seemed half decent) and send a letter to the corporate office.
Next month makes a year that I will have rented from Jeremy and Allen and they are great. I hope people read all of the reviews before making a decision to do business with them in any way shape or form because in my experience they are amazing. Whether it is having my washer checked out or my air or just changing some light bulbs because the ceiling is 15 feet. They get it done. I count my blessings every day I got a great landlord and friend that goes above and beyond. And people if you don't like the color of paint don't move in.
I have been renting from shaver properties for over a year; they have always done what they said they would do. The locations they offer are close to college, grocery stores, and anything else you might need. I believe you will find they will take care of you when it comes to needing an apartment or house, The Shavers have many new and renovated properties for rent, I would recommend them to anyone so if you coming back to start classes or just looking for a place to call home give them a call.
I was with shaver properties for close to two years. Our landlord was the best landlord we have ever had. He was always there when we made a call, including midnight calls when we had a leak. If he couldn't be there that day he came the next morning and if he couldn't fix it he just replaced it. He made sure we weren't without anything for long if he could help it. I definitely recommend shaver properties if you are looking for a place to rent.
I had a good experience. The car I reserved was not available. I was told that the cars on the lot needed oil changes. I instead got a Nissan Versa. It was reasonably comfortable and fuel efficient. The climate control and radio were more than adequate. I got excellent customer service when I picked up the car and when I was driven home. I rent with Enterprise whenever I travel.
Excellent service! I called 2 other companies about an insurance/warranty rental and they were the only company who knew what to do and how to handle it!!! Great rental car. Clean and efficient. Staff were very nice on the phone and at the office. A+
Will never use them again. Too many employees who obviously are not interested in helping the customers.