As business owners we hold the highest standard to serving our customers. I would tend to believe the Logan's Steakhouse franchise would want the same. However we have been very disappointed in our last two visits at this location. From sitting a hour waiting on our food, to several communication errors between waiters and cooks. If you look at all the clean tables you'll see food sitting in the booths/chairs, just because you don't eat off a chair doesn't mean you should sit in food. I believe that this review will shed some light on the customer relationship toward a business that its providing a service and that service not being putting the customer first. I'm sure that's their goals, but the goal needs to be revisited.
Great food drinks and music.
The last 2 times we have order food it took 22 mins to receive our food the manger who is about 17 has no clue what to do for customer service. While I waited for salad and 5pcs tender meal several people received there food before me who came after me . also while waiting a man came in from the drive thru and did not receive the okra he order but paid for .manger charged him again . makes you wonder how many others have paid twice and who is pocketing the extra .when we did finally did receive our food the one order with fries the tasted like they have been microwaved . 17.00 for 2 so called great plates .will never come back.
This was our first visit to JJ's and let me say it was OUTSTANDING! We had to be in Conway for the afternoon and thought we would check out the live music and take in some dinner while in town. We had EXCELLENT service at the bar while waiting (not very long) for our table and the $1.99 margaritas were DELICIOUS! The buffalo chicken salad and the cheeseburger salad were OUT OF THIS WORLD in flavor and portion and our server was constantly smiling and attentive to our every need! We live in Little Rock, but it will be more than worth the drive to come back to JJ's and enjoy more of the menu!
Now they lack culinary discipline. Even the servers are nothing but mocking brats. Back talking the customers too? It's gone too far. If you want good food anymore then go to the down town area, stobys, or little rock.