Good Food shouldn't equal big disappointment! Tasty sandwiches, clean environment, friendly wait staff – then, why am I so disappointed? I’m disappointed because today I discovered that my 10 years of patronage, and dozens of referrals were worth less than $8.00 to the owner of this establishment, Nick. So, in brief here’s my story. My family and I truly enjoy the pizza, wings and focaccia sandwiches at Maria’s. In addition to going there for the occasional after-school gathering or Saturday lunch we have been ordering the Focaccia Sandwich trays about twice a month for many, many years.Yesterday, I stopped in and picked up a tray. I live about 10 minutes away. When I arrived home, 2 of the sandwiches were not what I had ordered. I called Maria’s and explained. I was asked if I wanted to return and get the right sandwiches. I said, no, I’d prefer to pick them up tomorrow because it’s so cold out and I really didn’t want to venture out again just for the sandwiches.Tonight when I stopped by to get the sandwiches, the owner acknowledged not only the error but also the offer extended by his employee. However, he refused to honor the offer for the 2 sandwiches and offer me $4.00 instead? Really?His rationale was that the employee should not have offer such a hefty compensation for such a minor mistake. He then stated that I was trying to take advantage of an employee’s mistake. He went on to explain that the cost of the 2 sandwiches would be $12.00. So, the difference between what was offering and the cost of the sandwiches id $8.00 – What are your thoughts, is a loyal customer who refers business to your restaurant for 10 years, not worth $8.00?Or I guess the bigger question is – do YOU want to dine somewhere with such little regard for a fellow customer? What if you encounter a problem there, how will you be treated? Again, good food, great services, kudos to the staff, but unfortunately a big thumbs down to today’s management decision.
Yum YP Rep APPROVED!!! Here on training Residence Inn 191 Washington St Conshohocken and they deliver :)
This place is amazing!!! Authentic taste and with a great expansive menu even the pickiest eater can find something to love. Highly recommend this place to anyone in or around Conshohocken. Check out the menu.
I've been eating at the fine establishment for years. The food is fresh and very good!! When I'm pressed for time they deliver right to my door! I'm also thinking about booking their party room for the holidays. This is my favorite place to eat in Chonshy!!!