Only rate this high because there is nothing lower. Horrible service. Slow, internet, tv shows tend to pause for no reason, telephone service (VOIP) normally muted and unclear, calling Suddenlink for anything is an adventure because their automated system does not normally work correctly. Final straw, when you want to cancel you are required to pay for the entire service month even though the service is cancelled. Phone reps don't care if you are upset, service not working or any other Suddenlink issues. NEVER AGAIN!!!!!
Only rate this high because there is nothing lower. Horrible service. Slow, internet, tv shows tend to pause for no reason, telephone service (VOIP) normally muted and unclear, calling Suddenlink for anything is an adventure because their automated system does not normally work correctly. Final …
I have had suddenlink for 10 years and have not had any major problems. It doesn't go out when it rains or when it's cloudy. They always send techs out same day or next day. Their techs are very polite and knowledgable. Their channel line up keeps expanding and their Internet keeps getting f…
1620 Normal Park DrHuntsville, TX 77340
From Business: Our Suddenlink Store located in Huntsville, TX provides digital cable television, high-speed Internet, voice services to residential and business customers. Additionally, for its business customers, Suddenlink provides targeted television and online advertising services. Suddenlink serves the western, midwestern and southe…
They're a bunch of Idiots. As soon as my contract is up, they're gone. So called Technicians don't have a clue what they're doing if ant part if the equipment is not standard "off the shelf".
Extremely slow internet speed less than 1/4 of the speed I am paying for. I have had multiple service calls to my home and numerous technical advice phone calls without ever resolving the issue. I have made numerous phone calls , emails and visits to my local suddenlink store and as I write this I have no internet service or TiVo in my living room or my bedroom. I am paying monthly $162.00 prior to taxes and fees. Consolidated has given me a quote for an almost identical package with a slightly higher internet speed for $110.00 per month prior to taxes and fees, no install charges and a locked in rate for two years. Suddenlink is well aware of this and beside being unable to provide the service to me that I pay for they have been unwilling to even offer a financial concession. My payment history is excellent and have been a customer for the last 2-1/2 years. Do I sound dissatisfied, you can bet I am. Would I ever recommend suddenlink to someone, NEVER. There is more yet why waste my time you can look at my service history. As you can see I have checked the box allowing suddenlink to share my comments on line anonymously on line. That I would really like to see.Chris
I signed up with suddenlink in March an nothing worked. I called almost daily spending more than an hr each time. Now they want to charge me almost 1000.00 for no service. They say I haven't called to complain which is bs. Tech support called me a liar an also the tech men that come to the house. They don't even come into the house to see Suddenlink is the most horrible company an needs to go out of business
Extremely poor customer service. The people who answer the phone when you call do not have good knowledge of the services you're inquiring about or the status of your account. My property is, of course, contracted with them and we wanted to get a package for football season. They also won't let my boyfriend put me on his account, stating that only one person can ever be on, or inquire about, an account. Extremely rude and not worth the time or money.