Suds Lube Ctr
4203 W Davis St, Conroe, TX 77304
Parking: Lot, Free
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These people don't even deserve "1 star". We have used Suds for many years and have always been satisfied with their services, well for the most part, but today that has changed. My husband dropped his truck off this morning to have it washed and detailed and now there is a HUGE CRACK down the driver side of the windshield. He immediately requested a manager and proceeded in proving that the crack was not there prior to the wash, the manager EVEN PULLED THE VIDEO FOOTAGE that shows solid evidence, and he still REFUSED to pay for the damaged they caused. Not only have they lost my service forever, which I am sure they will not care based on the other reviews, but I will make sure everyone I know is aware of how horrible their customer service is.
The entire experience at Suds was horrifying. I got in my truck to drive it home after a wash and an oil change, and as I started my truck, it immediately stalled. I checked my gages, and my truck was screaming there was NO OIL IN IT. A good half hour later the mechanics were able to figure out they had put oil in the truck, but hadn't connected the sensor back, so no REAL damage to my truck, however I was crying at this point. As that crisis ended, another began. Suds did NOT provide the wash service I paid for. They ran my truck through their automatic wash, then let it sit there and dry in the sun. There were spots and dirt ALL over the truck. They did NOT dress the tires, which was included in the package I purchased. When confronting the manager about it, he was very unprofessional and rude. He was completely unwilling to even discuss. In fact, he wouldn't even acknowledge, his mechanics had done ANYTHING wrong in regards to the oil change. He argued at every speck of dirt, smudge and “un-provided” service. He offered to correct some of the items, but after the whole experience, I told him I'd like my money back on the carwash only, because I didn't trust him with my vehicle. He of course denied this request. I’ve been a loyal customer of Suds for years, and to be treated in this manner was unacceptable. Do not take your car to Suds. There are plenty of other places in and around Conroe that will leave you with nothing but satisfaction.
I called before going to make sure they were not too busy to do a complete detail (the $149 job). They said it was a slow day, a good time to come. When I arrived, I told them not to do the trunk or the glove compartment. I had papers in there in a special order and did not want them disturbed. They said it would take about two hours to do the hand wash and wax and the top of the line detail work. I had brought some work to do and told them, "find." In less than 45 minutes they tapped on the window of the waiting area and told me my car was done. I went out to check on it and it still had bugs on the grill, the front license plate and the front bumper. The windows were thick with some oily white stuff and the dash had never been cleaned at all. FOR $149??!!!! I asked them to do it over and they refused. I told them I had an American Express card and would call them and they would not make me pay it until they investigated. They took my keys, refused to give them to me, and called a "boss man" who drove up in a black pickup truck with an older man. The older man looked at the job and tried to convince the younger 'boss' to redo it, but he refused. I told him that I was going to call American Express. He then called the police! The police came and began telling me I had to pay them in cash! I refused! I had already PAID with the American Express card -- all I wanted was the $149 detail job I had already paid for. The office looked at the car and yes, it was a shoddy job. He said he would try to get them to do it over. But they didn't. They just rubbed it right there in the lot for about 30 seconds with some dirty rags. The office told me that if I called American Express, he would arrest me and then took my license number! After I left, I called American Express and they told me to go to the Police Station, hand them my card and put them on the line so they could explain.
To make it short, the detail was never done properly, the officer was in error, and I'm out $149! DO NOT EVER EVER EVER GO TO SUDS!!!
today july 29,2008 i went to suds to get my vehicle detailed needless to say they did an exceptional joob on my truck when i brought the truck in i told them i wanted the works ,i had it done on my other two cars and boat .the gentleman who waited on us advised me that it would take about three hours for the detail he then asked if i wanted a shuttle ride to my house and back i said yes ..........what do you know the best place to have your car cleaned!!!!!!!!!!!!!!!!!!!!!