Tru-Pak Moving Sys

I have moved throughout the country many times through corporate relocation and TruPak is by far the best. Their movers were courteous and respectful. I was pleased to learn that their movers are full time employees rather than temps that most moving companies use. Their pricing is right in line with their top nationwide competitors yet they treated me like it was a million dollar job. I am very serious when I say that I will never use anyone else again no matter where I am moving. They are truly an excellent company that I have literally recommended to anyone that is moving.

My company had asked me to move from North Carolina to California. They had me an amount to help with the move in hopes of making the transition as smooth as possible. I chose Tru-Pak because of a personal relationship my girlfriend had with one of their employees. Thus, against my better judgment, I did not compare quotes and services of any other companies. This ended up being one of my poorest experiences with a customer services based company I have ever encountered. Upon receiving the initial quote, I asked every pertinent question I could think of and presented every negative scenario that could play out. All of which, I was promised would be covered and was encompassed into the agreement I was given.

I was originally told it would take 10-14 days to travel across the country. Therefore, I did my best to plan accordingly. I termed my lease in NC trying to give myself adequate time to meet their crew in Los Angeles. However, it ended up taking them the full 14 days and their internal team told me my things would be arriving two days earlier than when they finally showed up. Thus, I sped across country to accommodate their schedule, which in turn led to the expenditure of two nights in a hotel. I was also told they would be charging me an additional $600 to have my things unloaded from a semi-truck to a U-Haul because they did not believe they could park the Semi close enough to our apartment. This is when my frustration kicked in and I addressed the issue with the Sales Rep. whom told me this charge was not justified because I was given a guaranteed quote. However, she could not go on record saying that. In other words she was going to let me take the charge if they could not in fact park a “Semi-Truck” in a residential area (which is completely unpractical in the first place and I was never told my things would be transferred from the original truck to a semi). Luckily they were able to park the truck “close enough” to my apartment to not charge the additional $600.

Lastly, upon arrival my television screen was completely shattered. You would think the first response would be an apology, but instead they instantly started to blame other members of their moving team because no one wanted to take responsibility. The supervisor of the crew called the Owner, whom they all continuously told me how wealthy this man was, and he had promised to replace the television in a timely fashion. Now, two months later, the only accomplishment has been finding a comparable T.V. at half the cost I originally paid. The original check that was issued was made out to the wrong persons and did not include the 9.5% state sales tax which they agreed to pay. To this day I have still not been made whole. Needless to say, I would never recommend this company to anyone and I will not be surprised if they are sued somewhere down the road by someone whom has the money and time to do so.

This company is top notch!

I moved across the country from NC to CA. When the crew showed up from the packagers to the movers they were very clean cut and professional. They all had been employed with the company for some time. The truck was very clean. The same movers that loaded my goods were the same ones that unpacked me in CA. They delivered on time and I was able to get in touch with the driver at any time.



I have had experience with national movers, which typically bid out your move to the lowest bidder. They pick up a crew that morning and are not professional. I will never use a national carrier after this experience with Tru-Pak! I cannot say enough great things about my experience...I have recommended them to a couple friends and they have had a similar experience.