I've been going to Arno's since we moved here in 2004. They have done an outstanding job for us on everything from tuxedo shirts to duvet covers. I would recommend them to everyone.
I will NEVER go back here. If I could rate a 0 I would. They cleaned a beautiful formal dress for me but the handmade belt ripped off. When I picked it up no one said a word to me about it and I got it all the way home before I realized they had safety pinned the belt back together. I can't imagine what would have happened if I had to wear it that weekend. When I brought it back to show them I never got an apology after I expressed my frustration that nothing was said about the ripped belt. I was offered to have the belt fixed by their seamstress but was hesitant since the belt was handmade and sewn on the dress to my specifications and was now ripped. When I picked the dress up after it was fixed I saw right away that it looked lopsided. But the woman at the counter told me she was new and I would have to bring it back Monday to talk to the owner. I brought it back AGAIN to show that it was lopsided and I was looked at like I had 4 heads. There were 2 women at the counter who argued with me and told me it couldn't be lopsided because it was fixed. They suggested that I go over to the seamstress myself to have me try it on for her. So, that's what I did....but it was closed. Having gone all the way across town on my lunch break only to find out it was closed to fix a mistake that was their fault was extremely frustrating. So I called them to complain that they had me go all the way over there and again, no apology. The woman on the phone just said, "well we didn't know" Horrible customer service, HORRIBLE. So I asked to be reimbursed for the belt only to be told they would not do that because they were not responsible. They fixed it and that's all they were responsible for. I have never been treated so rudely in my life. It's amazing to me how these people are still in business. If you want to be treated with respect and if you care about the clothing you drop off then don't go here.