I have rented from this location about 8 times and once from Concord Mills. Although the staff is moved around often and faces usually aren't familiar, the service has been above average every time. I had a very bad experience with the Concord Mills location; had to return two consecutive days for a (reserved) rental, they "ran out of cars" and they were extremely busy; the waiting room was literally full of customers, the phone ringing off the hook; the office obviously understaffed with only two employees.
6408 N Tryon StCharlotte, NC 28213
From Business: Carolina Rent A Car offers cars, trucks, mini-vans, suv's, convertibles and even moving trucks! We are a customer service-focused and locally owned vehicle rental…
Located at American Store & Lock #3
9833 Newell Hickory Grove RdCharlotte, NC 28213
They are a block off wt harris at Grier & Plaza , I love the service I get there all the time . They are very detailed on everything you can't…
Horrible customer service. The rental smelled like marijuana and employee was aware. The rental exterior and interior was extremely dirty. Staff was not educated on prices and couldn't answer basic questions. They could barely work their computers/tablets. I will NEVER rent from Enterprise again!!!
I had an overall good experience minus the fact that our car was extremely dirty. You could tell that they had tried to freshen it but it had not been vacuumed or cleaned. On returning our car almost two days early too the manager continually argued with me over a 20 minute time span when I asked for a refund on the one day we didn't have the car. At one point she was even laughing and insulting my intelligence. Very unprofessional. As someone who frequently rents from Enterprise I WOULD NOT recommend this location. Most of the other times I rented from the Concord Mills location and never had an issue - go there and be spared.
Service was horrible, car was dirty I awaited a long time for pick up, and mgt told me be happy they picked me up? That should have been a red flag for me right then. This location gets NO STARS from me. The service here use to be very good but it's all new people now!!...
I HAVE RENTED CARS FROM THIS LOCATION FOR A WHILE AND HAVE BEEN VERY SATISFIED WITH RENTALS. THE SERVICE HAS BEEN EXCELLENT. THE PEOPLE I MUST POINT OUT ARE MAKEDA TILLMAN AND DANIELLE THEY ARE VERY PROFESSIONAL AND HAVE HANDLED MY ACCOUNT ABOVE AND BEYOND MY EXPECTATIONS. THEY ARE TRUE PEOPLE PERSONS AND LISTENS TO MY NEEDS. ALWAYS PROMPT AND COURTEOUS WHEN PICKING ME UP AN EXCELLENT ADDICTION. THIS LOCATION IS AWESOME AND REPRESENTS ENTERPRISE VERY WELL. OTHER RENTAL COMPANIES HAVE TRIED TO GET MY BUSINESS BUT CAN NOT GIVE ME THE SERVICE THIS LOCATIONS GIVES TO ME.
The staff is really friendly and empathetic. I have no problems renting a car. The only thing is they need more help.
Although the people I dealt with were nice and professional, I still waited 3 hours to be picked up and brought to the Office which made me 3 hours late for work, which I am still trying to make up.