What to Know About: Auto Damage »
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
831 Salisbury RdStatesville, NC 28677
From Business: At Black Chrysler Dodge Jeep Ram we offer a searchable online inventory of new Chrysler, Jeep and Dodge cars in Statesville, along with well-maintained used cars …
287 Concord Pkwy NConcord, NC 28027
From Business: At Hendrick Chrysler Dodge Jeep Ram Concord we recognize that you have many choices for purchasing your next vehicle and we appreciate that you have considered ou…
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
All it takes is a little preparation to get your car winter-ready and to keep from getting into an icy situation.
Purchased a 2014 car for my daughter 6 months ago from Mike Greene at Driveaway Automotive. Mike portrayed himself as being a trustworthy businessman that prides himself on doing the right thing. Since purchase I have contacted him a couple of times regarding one of the tires needing to be filled on a regular basis, and he pushed it aside, blaming the air loss on "temperature". I finally took the car to another shop that discovered that this particular tire was dated from'09 (on a 2014 car) and that it had dry rot. I contacted Mr Greene with this information. His response was "buy a new one...I sell them", followed by "I sold you a USED CAR! That means that there are parts that are not NEW!"Not quite the guy that he sold himself as... be very cautious when dealing with this "honest" guy!
I highly recommend Eric's Automotive (formerly Eric's Honda Service). He serviced my mom's first generation CRV for years, and now he services my fourth generation CRV. Honest, prompt, reliable.
Please do not take your business here! Worst customer service and care I have ever received period! I ordered tires online and had shipped to store. Tires delivered yesterday at noon. Called to double check and ask how busy they are. Was told they are not busy at all. Picked up my wheels from the house and off to NTB I went. I got there at 1:27 pm and left at 6:57 pm. Keep in min I am there with my three year old son! Never was I updated and why it took so long! Manager kept walking in and out avoiding eye contact. Will I ever give this disgraceful company my business? ABSOLUTELY NOT. I would suggest no one else does either! NO reason to sit and wait five hours to have a set of tires installed.
I purchased a custom dynamics horn from Speedway Harley Davison it was guaranteed for 20 years it went bad call the dealership They were no help wouldn't do anything for me.left it up to me to contact factory. I will never buy anything else from them them
I would give them no stars but you have to give at least one to leave a comment... If they worked on lawn mowers I would buy a cow and have it eat my grass before I would let these spineless thieves work on my stuff.... Terrible terrible service
Wow, this was really bad. Went in for an oil change and tire rotation. Asked to have the transmission checked and the tire system measurement fixed on one tire (they installed the tires). Two and a half hours later I was told they didn't have the transmission oil I needed, the tire measurement was not fixed, and that I needed front brake pads. I asked for what type of fluid I needed...they never told me. I asked for a quote for the brake job...they never told me. I asked three times for a progress report on my vehicle and they said they'd check, but not once did they say how much longer or what they were doing. At this point, I'm not sure they even changed my oil. I will not go back to NTB, ever!
On Thursday 5/11/17 I went by the dealership. I had a couple of minor problems. Dennis and Kurt jumped on the problems like I was the only customer in the place. I've always been treated like I was family at home. Thanks Ammie for a great staff and a great Dealership
I brought my 2014 CTS-V which I had purchased from them in for service. I had it towed down because of a horrible squealing and shaking coming from the rear of the car. I got down there to pick up a loaner car while they looked at my car and noticed my car being pulled into the service area. After standing around awkwardly in the service area trying to figure out where I needed to go I finally asked the guy that drove my car in and he told me I needed to talk to Chris in a rude manner and walked away. Now I'm standing around awkwardly in the service area trying to figure out who Chris is. So now I'm standing awkwardly in the office not knowing what to do. Finally the infamous Chris shows up and I tell him my name and my car and he immediately tells me it's my aftermarket exhaust causing the problem. I had to argue with him that it wasn't the exhaust and show him the video I took of the sounds it was making and he still stuck with the exhaust being the problem then he sent me to another service manager, I have no idea who he is because he never introduced himself. Here's the main issue I have, when I called and set up the service I told them that the shaking and squealing didn't start until 60-70mph. I get in the car to take the new guy for a ride and let him hear the sounds and I notice the odometer is only 1 mile more than when I had it towed. Somehow this service dept. was able to diagnosis my problem that only happens at 60-70 mph with out even driving it. If you are female and go to the service dept. be weary and don't let them treat you like less than a person because they think they can spit out some information and have you believe it. The entire time I was there no one ever greeted me or asked me if they could help and that's basic customer service, if you hate your job as much as it seems maybe customer service isn't your forte.Just to update I took my car to a different dealership and they replaced the rear differential under warranty, these guys let me drive my car an hour home with a broken rear differential. I would never recommend this place and I will never be returning.
My recently widowed, disabled mother got $750 worth of work done at the Lupita Garage at 2865 N. Cannon Blvd, Kannapolis, NC location to replace the water pump, radiator, & thermostat on her car. Needless to say, a repair bill this size would put a strain on any disabled widow...it was the fact that the job wasn't done right and the owner's refusal to stand behind his mechanics work and redo the job right is a problem. When my mom threaten to call Action 9, the owner (George Lopez) replied..."Go ahead, I have 9 other businesses, they'll only close down one of them". This is a despicable way to treat anyone, especially the disabled. My mom need her car for Dr appointments and the owner refuses to fix her car.
The worst auto repair business I've come across ,, took 3 weeks to repair first transmission and couldn't even pick up a phone to say why , then trans breaks again and then 10 days before they even acknowledge the even pick it up and towed it , wouldn't even give us paperwork saying what broke this time and what was fixed 3 weeks again . Female owner has no business skills
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.