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O'Charley’s Restaurant & Bar

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(4 Reviews)

1389 Concord Pkwy N, Concord, NC 28025

(704) 785-9864

OPEN NOW
Today: 11:00 am - 10:00 pm
3
YEARS
IN BUSINESS
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General Info
Our menu is filled with classic American dishes like steak, salmon, burgers, sandwiches and salads, as well as other traditional favorites like slow-roasted prime rib and our famous chicken tenders, all at a great value.
Hours

Regular Hours

Brands
Pepsi
Payment method
amex, discover, master card, visa, cash
Price Range
$$
Categories
American Restaurants, Restaurants, Take Out Restaurants, Steak Houses, Family Style Restaurants
Other Information

Cuisines: American

Alcohol: Full Bar

Specialties: American Restaurant, American, American Food

Price Range : Average

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Reviews

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nightlite

05/19/2012

Provided by Citysearch - 
Overall
Poor, poor service

The service at this O'Charley's hasn't improved since I was there last. Their wait staff are slow, they don't get the orders right, and the food wasn't what we ordered. The manager came over and gave us coupons, and told us to come back again. I doubt that we will. We used to go there regularly on hour lunch hour because we work in the area, but the service got so poor we stopped going about 5 months ago. Thought we'd give them another chance. It didn't turn out well. It took us 40 minutes to get our food, then my friend's order wasn't right. Sad to say, we won't go back again.

lily618

03/08/2011

Overall
THE SERVICE...OR LACK OF SERVICE I SHOULD SAY...IS HORRIBLE

I called in a To-Go Order for a soup and salad... how hard is that. They said it would take 15 mins... I gave them 25... and they had not even touched the order yet. They are not set up to handle To-Go Orders like Chili's is next door (Concord Pkwy) (my mistake for not going there). The bartender handles the To-Go Orders...after all the drinks are made. They had no sense of urgency whatsoever. If I could give less than 1 star for this O'Charley's location I would. The attitudes and morale of the workers there needs some work. I suspect poor management must be in place for there to be so little consideration for doing a good job. In general I do like O'Charley's food, but it's not worth putting up with the poor service at this location... Like I said, Chili's is right next door and they're quite good.

dbheli01

11/04/2007

Provided by Citysearch - 
Overall
Horrendous Service

Worst restaurant service I've ever seen at this O'Charley's. They could not handle the Sunday crowd--we waited for our food for 45 minutes and ended up leaving in frustration. The Wendy's down the street provides great service and tasty food. Don't bother going to this O'Charley's. It is not worth the wait and poor customer service.

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