O'Charley’s Restaurant & Bar
1389 Concord Pkwy N, Concord, NC 28025
Alcohol: Full Bar
Specialties: American Restaurant, American, American Food
Price Range : Average
No coupons available
05/19/2012Provided by Citysearch -
The service at this O'Charley's hasn't improved since I was there last. Their wait staff are slow, they don't get the orders right, and the food wasn't what we ordered. The manager came over and gave us coupons, and told us to come back again. I doubt that we will. We used to go there regularly on hour lunch hour because we work in the area, but the service got so poor we stopped going about 5 months ago. Thought we'd give them another chance. It didn't turn out well. It took us 40 minutes to get our food, then my friend's order wasn't right. Sad to say, we won't go back again.
I called in a To-Go Order for a soup and salad... how hard is that. They said it would take 15 mins... I gave them 25... and they had not even touched the order yet. They are not set up to handle To-Go Orders like Chili's is next door (Concord Pkwy) (my mistake for not going there). The bartender handles the To-Go Orders...after all the drinks are made. They had no sense of urgency whatsoever. If I could give less than 1 star for this O'Charley's location I would. The attitudes and morale of the workers there needs some work. I suspect poor management must be in place for there to be so little consideration for doing a good job. In general I do like O'Charley's food, but it's not worth putting up with the poor service at this location... Like I said, Chili's is right next door and they're quite good.
11/04/2007Provided by Citysearch -
Worst restaurant service I've ever seen at this O'Charley's. They could not handle the Sunday crowd--we waited for our food for 45 minutes and ended up leaving in frustration. The Wendy's down the street provides great service and tasty food. Don't bother going to this O'Charley's. It is not worth the wait and poor customer service.