Need-to-know information (read it all): Afton Cleaners & Alterations and Afton Shoe Repairs' owner Ted Cho (1) did not honor his word about providing a full refund--on an inadequate alteration by his wife Sook Cho--if I could return with a receipt from another vender who could correct Mrs. Cho's work to my satisfaction. The catch was that, in order get my lace jacket back so I could take it to another seamstress, I had to pay for Mrs. Sook's alterations, even though she sewed the arms uncomfortably tight and left the bodice too baggy by a couple sizes. When I provided the required receipt today at 2 p.m. and showed them the jacket--now a perfect fit--Mr. Sook offered to refund only half of the original charge. When I politely told him I never agreed to that amount, he angrily disagreed, snatched up the cash and returned it to the register before turning his back to me and walking away while I was still trying to calmly remind him that we had agreed on the full refund. I continued to speak to his back in an even and reasonable tone, until he had nearly reached the door, at which time I raised my voice and firmly said "No." Finally, getting his attention, I again spoke at polite level but firmly stated my reasonable disagreement. He then turned on me and claimed he had never had such a rude customer. Ignoring his attempt to divert the conversation, I continued rationally in hopes of resolving the situation. He then claimed I agreed to the exact alterations Mrs. Sook provided--he was not in the shop when she pinned the jacket bodice to a better fit without pinning the sleeves tightly. I calmly stated his obvious error and once again found myself talking to his back as he marched toward the exit. Only when I said I would certainly never seek any of his services again did he turn--this time to preposterously accuse me of threatening him. After questioning him about this unsuccessfully, I finally realized he had never had any intention of honoring his word. At this point I informed him that he was leaving me no choice but to report this incident to the Better Business Bureau--something I only done once before in my 50+ years. He shrugged, said he didn't care, and stomped out of the room.
I took in a load for wash, dry, and fold on a Friday and it wasn't back until the next Wednesday. Turns out that they have to send everything to Charlotte to be cleaned. The woman who took in my laundry was a wonderfully friendly older woman. Even she was concerned when the laundry wasn't back by Monday or Tuesday. Thankfully, I don't think that I will need their services in the future.