61 Domino Dr, Concord, MA 01742
Good for Kids: Yes
Terrible business and criminal business activities. Make it a pain to cancel just so they can squeeze more money out of you. Class action suit would be appropriate response to the scumbags. Never join this gym - maybe when they are out of business they'll wake up.
04/25/2011Provided by Citysearch -
What a rip-off! In response to a ""one month free"" membership, I was then charged an equivalent amount in ""Processing fees"". When I explained I only wanted a short-term commitment and would go elsewhere, I was offered a ""deal"" of no processing fee and just pay first and last month's fees upfront. Upon accepting that and using the facility, I went in to cancel the membership--which I had to do in person, not by phone--and they told me that the credit card had already been charged and they could not reverse it. What? Then I found out that the charges continued for another month thereafter. . . and now they claim that the fine print says they can get away with that and that the person who made that ""deal"" with me was wrong!
In trying to dispute this, Gold's says they're hands are tied and it's up to their third party billing company, ABC Finance. ABC says it's up to Gold's Gym. What a classic scam! I had to call ABC three times. The first person ""dropped"" the call. The second put me on hold and never came back. The third person sent me back to Gold's. The whole time you're listening to a recording of how important their customer's are to them.
In short, this is simply a dishonest company. Their business model is designed to take advantage of people by confusing them, overcharging, and fighting until the customer gives up in frustration. What they said in person at first is not what they are saying today and apparently not what is in their fine print--which I did actually read and couldn't make sense of.
They do not care about their clients. They seem to not care that anybody and everybody has negative experiences with them--see other reviews. They are counting on the fact that most people are not going to argue about $120. They just didn't bargain on the fact that I am not ""most people"".
04/11/2010Provided by Citysearch -
Starting with the membership. If you like buying used cars from slimy car salesmen, this is the place to go. They ask you questions first to see how much you can pay. Then, they discount the full price to make you think you are getting a bargain. They tell you you can get money from your health insurance but if any of this is wrong, they will not lower the price. Once you sign, you are finished.
Then, they point out the two new cycling machines they bought. Trouble is, everything else is falling a apart. I almost killed myself on a treadmill that the belt was so worn it was shiny. Don't bother telling anyone because no one that works there cares.
Most of the time, the gym smells not of a gym but of body odor that clings to everything you wear. I cannot see that they ever clean anything at all.
Do not even go to the showers or the locker room. I went in once and it is the last time. I would rather go home sweaty than catch anything from that place.
Finally, you are not joining Gold's gym when you join this place. You are joining a local gym that has the Gold's name. That's it.
Whats funny? They don't even care that the place is terrible.
Go somewhere else....Anywhere else.
05/12/2008Provided by Citysearch -
A year ago I wanted to join a gym (new year's resolution). The most convenient place for me was Gold's Gym in Concord, MA. I went in, got a tour, and ended up signing up. Unfortunately for me, that was the biggest mistake ever.
The people at the gym don't care about you, don't help you with questions, and could basically care less what your expectations are. The place was full of meat heads and people there to check themselves out in the mirror. Nobody there cares about anyone else except themselves. I felt isolated and exposed all at the same time. Needless to say, I couldn't wait to cancel this waste of money.
Turns out you can't cancel you membership unless you have a doctor's note (what is this, elementary school?) or unless you move 25 miles away. What?! Yup, it's true. You can't even go in to complain to the owner about this - because he doesn't care. Gold's Gym pimps out their contracts to ABC Financial in IL or something. So any questions/complaints you have, they direct you to call ABC. ABC doesn't care what you think - they already have your account number. To cancel you have to send a letter - CERTIFIED MAIL - and it has to get there a month BEFORE you actually want to cancel. So if you want to cancel in March, your cancellation request better be there before Feb, 1 - or you will get charged for an additional month. You must send it certified mail, or else they will deny having recv'd your request. Trust me, I know. Oh yeah, one more thing they don't tell you - every January, regardless of when you join, you are charged a $20 maintenance fee. FOR WHAT?!? No clue. Joining this gym has been the biggest hassle ever. The quality of the gym and the classes don't make up for it. If you must join, make sure you pay the extra $20 a month so you can cancel whenever you want - 'cuz I guarantee you won't want to stay there very long.