For over ten years I used to take my clothes there for alterations. At that time, a very nice professional older Asian lady did the alterations. She always did a wonderful job, and I trusted her. I think she must have retired two years ago. A young Asian woman was now doing alterations. I took in 4 pairs of Macy's designer jeans. When I received it back, all 4 of the jeans were about 5-6 inches too long. The woman then turned it on me, implying that it was my fault because I wanted them long. I wanted the jeans to go to my heel, but not drag on the floor. The young woman took no responsibility on her part for the botched alteration. So then she said she would redo the alterations at no charge. Days later I went to pick them up. Every pair of jeans was a different length, some shorter than others. The jeans went from being altered 5-6 inches too long, to now being 4 inches above the ankles. I never said anything and never demanded my money back because I didn't want to create a scene, and for over 10 years the older Asian woman did a fantastic job. The young Asian woman was unreasonable to deal with, and had a prideful attitude that she could do no wrong or make a mistake. I had no issues with the stitching, but her measuring skills were very poor. I feel like she should not be working doing alterations, but some other kind of job. For two years I wore those short jeans 4 inches above my ankles, feeling embarrassed and ashamed, (and angry that she messed up my jeans which were expensive and I got no reimbursement) until I was able to get brand new jeans. I'm going to have those old jeans made into bermuda shorts. I'll never do business with this cleaners again.