Hot Basil Cafe
790 Oak Grove Rd Ste D, Concord, CA 94518
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09/01/2011Provided by Citysearch -
Doesn't even deserve 1 star! They are WAY over priced which I would be willing to deal with if the service was worth it. The first time I went in I waited an hour for take out, 25 minutes of which was waiting for my order to be taken. I called in today for take out trying to give them a second chance, and got hung up on! When I called back to find out who it was that hung up on me, I found out it was the OWNERS SON! I told him I could not believe he hung up on me, and was shocked. He was unapologetic and extremely rude. Don't waste your time! Go to Mai Thai on Clayton. They have better prices and much better food with OUTSTANDING service!
07/19/2009Provided by Citysearch -
just because the food was good I gave it one star. I was there on a Tuesday and it looked like there was only one server in the restaurant to take care of all the customers that where in there the small place was almost full and only one boy running everywhere. That made service horrible, it took him for ever to come to our table and take our order and most of us don't have allot of time to have lunch. to make things worst I think that the server forgot to put deodorant. I feel bad talking about people like this but the young man smelled like he had not had a shower in days. I know that everyone in the restaurant could smell him since he was sweating from all that running and i wonder if the owner can't afford to hire another person to help that smelly boy it would not cost him so much cause servers make their money of tips, but its and Indian restaurant and like most indian restaurants i think that none of those boys who work there get any tips. Most Indian restaurant owners always take the servers tips. I don't know if this is the case of hot basil cafe i hope not cause i always give a good tip. Well i love their food and i just hope that the young man can remember to put deodorant next time I?m in there.
01/02/2009Provided by Citysearch -
I just finished ""eating"" a take-out order from this place.
It should *not* cost $60 for two appetizers, two curries and some naan. I still think they computed my bill wrong, but I didn't push the issue because I had a hungry family waiting for me.
When I got home, though, I found that the food I'd been overcharged for is simply horrible. Both the chicken satay and the thai stuffed chicken wings were tough beyond belief - basically inedible. Luckily you only get 2 chicken wings in a $7 appetizer. If you want these cooked right - and with double the portions for the same price - go to Thai Osha instead.
Both curries tasted like the had they same sauce (even though one was a masala and the other a korma), and were of about the quality I'd expect from a sauce bought in a jar. The naan was dry and had gaping holes in it like it was improperly cooked.
Even if you live in the east bay, you can do much better than this. Have some standards and give this place a miss. There are better places - both Indian and Thai - that are cheaper, and *much* better places for in the same price range.
11/15/2008Provided by Citysearch -
this is a small place and i have been going to this place for years. Every time my friend and I went there it was very busy this was when jit was there. now that we go the other young boy tell us that jit left because he is starting his own business and im glad he is but now that he is gone the restaurant is completely empty every single day of the week. well let me get to the point i was there about a month ago and i saw the worst thing i could see someone do in the kitchen the indian cook was making the delicious naan bread that they make. I guess he had a big order because he had about 15 naan ready and an older man that appeard to be the manager or owner was helping him out well the cook dropped one naan and like a good cook he threw it away and the older man grabed it from inside the trash and put it back with big pile of naan and to make things worst i think he got mad with the cook for throwing the naan away. i was horrified by what he did but i plan to never return to this place again and i feel sorry for everyone who works for this man.
This restaurant used to be really good. But today's service and food was terrible. I think they had just recently opened back up due to a health inspection closure. I wasn't aware of that until I heard the owner tell that to someone over the phone. First of all, my Thai Iced Tea had a VERY sour taste and I returned it. The owner would not taste his own tea, but will have one of the cooks taste it. He said it was probably an old batch of milk, but NEVER apologized. He did, however, give me a replacement tea, but in a much smaller cup. Hmmmm. Anyway, And then I saw a small cockaroach scurry along the floor. At first, I was concerned, but living in Hawaii before, I tried to pay no mind to it. The last thing that happened really 'sank the boat'. My $10 jumbo shrimp were very tiny and it tasted like it was marinated in poison. I told the owner that the shrimp may not be fresh, but he refused to consider the complaint and did not even want to try his own food. Makes me wonder...well, I am never ever ever going back there again. I'm hoping I don't get sick tonight.
06/10/2006Provided by Citysearch -
i discovered hot basil cafe accidentally while looking for apartments in the walnut creek and concord area. i must say that this is a hidden gem and the owner needs to market it more aggressively. The food was good and the service was prompt.
We have been back to Hot Basil quite a few times now, trying both their Indian and Thai foods now, and though often the seating might seem a lil close, the food and service more than compensates for it.
04/28/2003Provided by Citysearch -
An undiscovered gem, this small cafe boasts authentic Indian AND Thai food at very reasonable prices. Our table was split among cuisines but this allowed ample opportunity to share. What a delight to find that one could order from either side of the menu and still find complementary tastes! Whether it be the spring rolls, cucumber salad, sikh kebab or basil chicken...it seemed one could do no wrong. The only drawback would seem to be the wait staff: we had three who didn't seem to communicate amongst themselves. A small inconvenience for such well-prepared meals!